b:["$","html",null,{"lang":"en-US","suppressHydrationWarning":true,"children":[["$","head",null,{"children":[["$","script",null,{"dangerouslySetInnerHTML":{"__html":"try{(function u(e){if(e.__dgTranslateGuard)return;e.__dgTranslateGuard=!0;let n=e.removeChild;e.removeChild=function(e){return e&&e.parentNode!==this?(\"undefined\"!=typeof console&&console.warn(\"[dom-guard] removeChild: the node no longer belongs to this parent (page translation?)\"),e):n.call(this,e)};let t=e.insertBefore;e.insertBefore=function(e,n){return n&&n.parentNode!==this?(\"undefined\"!=typeof console&&console.warn(\"[dom-guard] insertBefore: the reference node no longer belongs to this parent (page translation?)\"),e):t.call(this,e,n)}})(Node.prototype)}catch(e){}"}}],["$","script",null,{"dangerouslySetInnerHTML":{"__html":"$f"}}],[["$","script",null,{"dangerouslySetInnerHTML":{"__html":"\n (function(m,e,t,r,i,k,a){m[i]=m[i]||function(){(m[i].a=m[i].a||[]).push(arguments)};\n m[i].l=1*new Date();\n for(var j=0;jTerms of Service and consent to the processing of my personal data in accordance with the Privacy Policy","submit":"Confirm phone","submitting":"Sending…","haveAccount":"Already have an account?","signIn":"Sign in","finish":"Complete sign-up","finishing":"Completing…","startOver":"Start over","phoneConfirmedRetry":"Your phone is confirmed — no need to call again.","retryIn":"Try again in {seconds} s.","phoneConfirmedNeedCreds":"Your phone is confirmed. Enter your email and password to complete sign-up.","confirmEmailTitle":"Confirm your email","confirmEmailSent":"We sent an email to","confirmEmailHint":"Follow the link in the email to complete sign-up. If the email has not arrived, check your Spam folder.","goToLogin":"Go to sign-in","errorPasswordMismatch":"Passwords do not match","errorPasswordShort":"The password must be at least 6 characters","errorConsent":"You need to accept the terms","errorEnterPassword":"Enter a password (at least 6 characters)","errorStart":"Could not start verification. Check the phone number.","errorFinishRetry":"Could not complete sign-up. Please try again.","errorFinishRestart":"Could not complete sign-up. Please start over."},"phoneCall":{"title":"Confirm your phone","description":"Call the number shown from your own phone — the call is free and nobody will answer. As soon as the call arrives, verification continues automatically.","callNumber":"Call this number","expired":"The waiting time has expired. Start verification again.","waiting":"Waiting for the call… {time} left","startOver":"Start over","cancel":"Cancel"},"forgot":{"title":"Password recovery","subtitle":"Enter your email to receive instructions","submit":"Send instructions","submitting":"Sending…","remembered":"Remembered your password?","signIn":"Sign in","sentTitle":"Check your inbox","sentTo":"We sent instructions to","sentHint":"Follow the link in the email to reset your password. If the email has not arrived, check your Spam folder.","backToLogin":"Back to sign-in","errorRequest":"Could not send the request","errorNetwork":"Could not connect to the server"},"reset":{"title":"New password","subtitle":"Enter a new password for your account","newPassword":"New password","confirmPassword":"Confirm password","submit":"Save password","submitting":"Saving…","backToLogin":"Back to sign-in","doneTitle":"Password changed","doneHint":"You can now sign in with the new password","signIn":"Sign in","errorTitle":"Error","errorNoToken":"The password reset token was not found","errorNoTokenHint":"The password reset token was not found. Request a new link.","requestReset":"Request a password reset","errorPasswordMismatch":"Passwords do not match","errorPasswordShort":"The password must be at least 6 characters","errorReset":"Could not reset the password","errorNetwork":"Could not connect to the server"},"verify":{"noToken":"The verification token was not found","done":"Email confirmed!","failed":"Verification failed","network":"Could not reach the server","title":"Email confirmation","wait":"Please wait…","doneTitle":"Email confirmed!","doneHint":"You can now sign in to your account","signIn":"Sign in","signUp":"Sign up"}},"settings":{"language":{"title":"Language","own":"Interface language","ownHint":"Defaults to your browser language. Your choice is remembered in this browser and applies only to you.","company":"Company language","companyHint":"Emails are sent and the initial data of new sections is created in this language.","saved":"Language saved","error":"Could not save the language"},"tabs":{"profile":"Profile","appearance":"Appearance","notifications":"Notifications","organizations":"Organizations","routing":"Routing","statuses":"Statuses","customer-tags":"Customer tags","close-reasons":"Close reasons","quick-replies":"Quick replies","permissions":"Permissions","kanban":"Kanban","dialogs":"Conversations","folders":"Folders","channels-settings":"Channels","tools":"AI tools","marketing":"Marketing","integrations":"Integrations"},"title":"Settings","subtitle":"Manage system settings","profile":{"title":"Profile","uploadPhoto":"Upload your photo","generateAvatar":"Generate an avatar","removePhoto":"Remove photo","role":"Role","status":"Status","online":"Online","offline":"Offline","type":"Type","rootUser":"Root user","logout":"Sign out","onlyImages":"JPEG, PNG or WebP only","fileTooBig":"The file is larger than 8 MB","generateUnavailable":"Generation is unavailable","generateFailed":"Could not generate","photoRemoved":"Photo removed","removeFailed":"Could not remove"},"theme":{"title":"Theme","light":"Light","dark":"Dark","system":"System"},"push":{"title":"Notifications","browser":"Browser push notifications","browserHint":"Show browser notifications for new incoming messages. This setting applies to this device.","deniedApp":"Notifications are blocked for the app. The only way to reset this is to reinstall: remove the Dialog Gate icon from the Home Screen and add it again.","deniedSite":"The browser has blocked notifications for this site — allow them in the site settings (the icon to the left of the address), otherwise notifications will not arrive.","iosInstall":"On iPhone and iPad notifications work only in the installed app. Tap Share → Add to Home Screen, then open Dialog Gate from the Home Screen.","unsupported":"This browser does not support push notifications.","askPermission":"Turn the switch on — the browser will ask for permission to show notifications.","subscribing":"The notification subscription is being created — if this message does not disappear, turn the switch off and on again.","activeTab":"Notify on the active tab","activeTabHint":"Show push notifications even when Dialog Gate is open and active. By default notifications arrive only when you switch to another tab.","permissionDenied":"The browser did not grant permission for notifications","enableFailed":"Could not turn notifications on: the subscription was not created","saveFailed":"Could not save the setting — try again"},"permissions":{"title":"Permissions","hint":"Permissions are refreshed automatically when you sign in","empty":"No permissions assigned"},"statuses":{"title":"Conversation statuses","hint":"Manage statuses for the kanban board","deleteTitle":"Delete status","deleteText":"The status will be deleted. Conversations with this status will lose it.","namePlaceholder":"Status name","default":"Default","onReopen":"On reopen","add":"Add status","defaultShort":"default","reopenShort":"reopen","cannotDelete":"A status that has conversations cannot be deleted"},"customerTags":{"title":"Customer tags","hint":"Group customers into categories for filtering","createFailed":"Could not create the tag","updateFailed":"Could not update the tag","deleteFailed":"Could not delete the tag","namePlaceholder":"Tag name","add":"Add tag","cannotDelete":"A tag that has customers cannot be deleted"},"closeReasons":{"title":"Close reasons","hint":"Reasons for closing conversations, by category","categories":{"CLOSED_SUCCESS":"Closed: success","CLOSED_FAIL":"Closed: failed","CLOSED_SPAM":"Spam / Test"},"deleteTitle":"Delete reason","deleteText":"The close reason will be deleted.","namePlaceholder":"Reason name","add":"Add reason","cannotDelete":"A reason that has conversations cannot be deleted"},"quickReplies":{"title":"Quick replies","hint":"Reply templates for quick sending in chat","deleteGroupTitle":"Delete group","deleteGroupText":"The group and all its templates will be deleted.","createFailed":"Could not create the quick reply","saveFailed":"Could not save the quick reply","deleteTemplateTitle":"Delete template","deleteTemplateText":"The quick reply template will be deleted.","groupNamePlaceholder":"Group name","addGroup":"Add group","addTemplate":"Add template","files":"{count, plural, one {# file} other {# files}}","tooManyFiles":"No more than {max} files per template","fileTooBig":"“{name}”: larger than 50 MB","uploadFailed":"Could not upload the files","titlePlaceholder":"Name (optional)","shortcutPlaceholder":"Command for “/”, e.g. /price (optional)","contentPlaceholder":"Template text","file":"file","maxFiles":"Maximum {max} files","attachFiles":"Attach files","attach":"Attach","attachCount":"Attach ({count}/{max})"},"phone":{"updated":"Phone number updated","changeFailed":"Could not change the number. Start over.","startFailed":"Could not start changing the number","confirmNew":"Confirm the new number","title":"Phone number","current":"Current number","notSet":"Not set","change":"Change","add":"Add","hintChange":"Confirm your current password and the new number with a call.","hintAdd":"You will need to confirm the number with a call.","currentPassword":"Current password","newNumber":"New number","ruOnly":"A Russian mobile number.","confirm":"Confirm phone","cancel":"Cancel"},"password":{"enterCurrent":"Enter your current password","mismatch":"The new password and its confirmation do not match","same":"The new password is the same as the current one","changed":"Password changed","failed":"Could not change the password. Check your current password.","title":"Change password","hint":"Enter your current password and a new one. You will stay signed in after the change.","current":"Current password","new":"New password","hide":"Hide passwords","show":"Show passwords","repeat":"Repeat the new password","submit":"Change password","tooShort":"The new password must be at least {min} characters"},"name":{"empty":"The name cannot be empty","updated":"Name updated","failed":"Could not update the name","save":"Save name","cancel":"Cancel","edit":"Edit name"},"avatar":{"updated":"Avatar updated","saveFailed":"Could not save the avatar","uploadFailed":"Upload failed","crop":"Crop photo","zoom":"Zoom","cancel":"Cancel","save":"Save"},"kanban":{"unaccepted":"Unaccepted","unread":"Unread","sampleNew":"New","sampleInProgress":"In progress","title":"Kanban","subtitle":"How the kanban board is displayed","showUnaccepted":"Show “Unaccepted” instead of “Unread”","columnWidth":"Column width","widthHint":"Saved locally in the browser. Each operator can have their own width.","unacceptedHint":"Unaccepted — conversations with no operator assigned.","unreadHint":"Unread — all conversations with new messages."},"unread":{"title":"Unread counter","subtitle":"When to reset the unread message counter in a conversation","onlyOnReply":"Reset the counter only on reply or status change","status":"Status that resets the counter","notSelected":"— not selected —","statusHint":"For example: “No reply needed”. When an operator moves a conversation to this status, the unread counter is reset. Without a status selected, the counter resets only on a reply to the customer.","onlyOnReplyHint":"By default the counter is reset when the conversation is opened. When this is on, the counter stays until the operator replies to the customer or sets the status chosen below. This helps not to forget about conversations after reading them."},"outbound":{"title":"Channel choice when writing first","subtitle":"Which channel is preselected in the “New conversation” window and in the quick send form","remember":"Remember the operator’s last channel","perBrowser":"Each operator has their own channel, remembered in their browser: on another computer, or after clearing site data, the first one in the list is used.","rememberHint":"By default the first channel in the list is preselected, so every new channel takes over the choice. When this is on, the channel from which the operator last sent a message successfully is preselected. If that channel no longer exists or is turned off, the first one in the list is used again."},"folders":{"saved":"Settings saved","deleteTitle":"Delete the folder?","delete":"Delete","title":"Conversation folders","subtitle":"Set up folders to group conversations by filters — like in Telegram. Operators will see them as a panel on the left of the conversations page.","enable":"Enable folders","enableHint":"When off, the panel and folders are hidden for all operators","list":"Folders","create":"Create folder","empty":"No folders yet","unreadOnly":"unread only","all":"All conversations","deleteText":"Folder “{name}” will be deleted.","channels":"channels: {count}","statuses":"statuses: {count}","pinned":"pinned: {count}"},"channelsTab":{"title":"Channels","subtitle":"How messages from channels are handled","mirror":"Mirror outgoing messages from the device","mirrorHint":"Show outgoing messages that were sent outside Dialog Gate (for example, from a phone or through other services). When off, such messages are ignored.","mirrorStatus":"Status for new conversations created by mirrored messages","default":"Default","cascade":"Cascade channels","cascadeHint":"Sending messages through a chain of channels with automatic switching. If one channel fails to deliver, the next one in the chain tries."},"marketingTab":{"loadFailed":"Could not load the settings","on":"Marketing turned on","off":"Marketing turned off","saveFailed":"Could not save","loading":"Loading…","title":"Marketing","subtitle":"Bulk messaging through Telegram and MAX bot channels. The text can be personalized with variables from an XLSX file.","enable":"Enable campaigns","enableHint":"Once enabled, a “Marketing” section appears in the side menu.","goTo":"Go to “Marketing”","note1":"• Only for TELEGRAM and MAX bot channels.","note2":"• Two modes: to all subscribers of the channel, or to a list from an XLSX file matched by phone number.","note3":"• Sending speed: 10 messages per second per channel."},"tools":{"tabs":{"ai-settings":"AI settings","bot":"Bot","phone-request":"Phone request","spellcheck":"Text check","reviews-analysis":"Review analysis"},"title":"AI tools","subtitle":"Manage AI tools and their settings","reviewsTitle":"Review analysis","reviewsHint":"Automatic topic analysis of reviews with AI. The setting becomes available once a review channel is connected."},"missedCall":{"defaultText":"Hello! We missed your call. Please write to us here and we will help you right away.","saved":"Settings saved","saveFailed":"Could not save","title":"Auto-reply on a missed call","hint":"If a customer calls and no operator answers, this message is sent to them automatically.","enable":"Enable auto-reply","enableHint":"Works in direct conversations in WhatsApp, Telegram (personal) and MAX (personal).","text":"Auto-reply text","textHint":"Sent to the customer on every missed call.","reset":"Default"},"outOfHours":{"defaultText":"Thank you for contacting us! We are closed right now — we will reply during working hours.","saved":"Settings saved","saveFailed":"Could not save","title":"Auto-reply outside working hours","hint":"If a customer writes outside working hours, this message is sent to them automatically.","enable":"Enable auto-reply","enableHint":"Works only if the channel is linked to a department with working hours set. No more than once every 8 hours per customer.","text":"Auto-reply text","textHint":"Sent to the customer when they write outside working hours.","reset":"Default"},"routing":{"turnedOff":"Routing turned off","turnedOn":"Routing turned on","createFailed":"Could not create","routerCreated":"Router created","deleteText":"“{name}” will be deleted. All channel links will be removed.","deleted":"Deleted","linked":"Channel linked","unlinkTitle":"Unlink channel","unlinkText":"Channel “{name}” will be unlinked from the department.","unlinkConfirm":"Unlink","unlinked":"Channel unlinked","updated":"Routing updated","title":"Routing","subtitle":"Automatic distribution of conversations across departments","toggle":"Conversation routing","onHint":"Conversations are distributed across departments automatically","offHint":"All operators see all conversations","offTitle":"Routing is off","offText":"All operators see all conversations. Link channels to departments and turn routing on for automatic distribution.","noOperatorsTitle":"Departments without operators","noOperatorsText":"Conversations routed to these departments will not be visible to any operator:","deptsAndChannels":"Departments and channels","router":"Router","routerNamePlaceholder":"Router name","noDepts":"No departments to route to.","noDeptsHint":"Create departments on the “Organizations” tab or add a router above.","unlinkedChannels":"Channels without a department","unlinkedHint":"Conversations from these channels are visible to all operators (no routing).","department":"Department","on":"On","priority":"Priority:","off":"Off","active":"Active","routingSettings":"Routing settings","noLinked":"No linked channels","chooseChannel":"Choose a channel","linkChannel":"Link a channel"},"ai":{"saved":"AI settings saved","saveFailed":"Could not save","hint":"Shared LLM settings for all AI tools: the bot, review analysis and others.","provider":"LLM provider","noModel":"No model selected — the bot will not reply.","chooseProvider":"Choose a provider — the key is saved for that particular provider.","chooseModel":"Choose a model","noFormatGuarantee":"{model} — no guarantee of the reply format","providerLabel":"Provider","chooseProviderShort":"Choose a provider","apiKey":"API key","keySaved":"saved","keyMissing":"not set","keyPlaceholder":"Leave empty — the key stays the same","keyReplaceHint":"To replace the key, paste a new one.","keyRequiredHint":"Without a key the model list will not load and the bot will not reply.","model":"Model","checkKey":"Check the key and load models","refreshList":"Refresh the list","listLoadedAt":"List loaded {when}.","listLoaded":"List loaded.","providerDownAt":"The provider is not responding right now. Showing the list from {when}.","providerDown":"The provider is not responding right now. Showing the list from the last load.","listFailed":"Could not get the model list. Check the key and press “Check”.","noPermission":"You do not have permission to load the model list.","tooManyChecksIn":"Too many key checks. Try again in {minutes} min.","tooManyChecks":"Too many key checks. Try again later.","loadFailed":"Could not load the model list."},"spell":{"saved":"Settings saved","saveFailed":"Could not save","title":"Text check","hint":"AI check of spelling, grammar and punctuation in the operator’s message at the press of a button.","button":"Check button in chat","buttonHint":"Adds an “Ai” button to the input panel that checks and immediately corrects the text. Undo with Ctrl+Z.","checks":"Checks: spelling, grammar, punctuation"},"phoneRequest":{"defaultText":"Could you please share your phone number and name? That way we can get in touch with you faster.","saved":"Settings saved","saveFailed":"Could not save","tooLongToast":"The text is longer than {limit} characters — the request will not be sent in “{channel}” channels","subtitle":"How contact details are requested from customers","title":"Phone request","hint":"The message sent to the customer when the “Request” button is pressed. The AI analyses the customer’s next 5 replies and extracts the phone number and name. The wait times out after 5 minutes.","tooLong":"{length} characters — “{channel}” channels accept no more than {limit}, so the request will not be sent there.","auto":"Automatic request","autoHint":"Automatically ask new customers without a phone number for their contact details","after":"After","incoming":"incoming messages","reset":"Default"},"reviewRequest":{"defaultText":"Please rate our service from 1 to 5, where 5 is excellent.","defaultPositive":"Thank you for your rating!","defaultNegative":"Thank you for your feedback — we will look into it and do better.","saved":"Settings saved","saveFailed":"Could not save","title":"Review request","hint":"The message sent to the customer by the “Request a review” button in a conversation.","enable":"Enable review requests","enableHint":"When off, the “Request a review” button is hidden in conversations.","text":"Request text","variableHint":"The variable '{name}' is available — the customer’s name.","autoReply":"Auto-reply to a rating","autoReplyHint":"Sent to the customer after they rate. An empty field means no reply is sent. The variable '{name}' is available.","positive":"Positive rating (4–5)","negative":"Negative rating (1–3)","dontSend":"Do not send","reset":"Default"},"negativeEmail":{"invalidAddress":"Invalid address: {address}","maxAddresses":"Maximum {max} addresses","placeholder":"negative@clinic.com, Enter to add","noOrganization":"No organization","ruleNeedsDept":"Choose a department in the rule or delete the rule","ruleNeedsEmails":"Add addresses for the department or delete the rule","needAny":"Add shared addresses or a department rule, or turn notifications off","saved":"Settings saved","saveFailed":"Could not save","title":"Email for negative reviews","hint":"Emails about negative feedback: ratings of 1–3 after an appointment (Renovatio), 1–3★ reviews from platforms (2GIS/Yandex/ProDoctorov), ratings of 1–3 on a chat request. Without this setting, emails about post-appointment ratings go to the account owner, as before.","enable":"Send to separate addresses","enableHint":"Shared addresses and department addresses, up to {max} in each list","shared":"Shared addresses","sharedHint":"Receive all negative feedback. Reviews without a department come only here.","byDept":"Addresses by department","byDeptHint":"A department receives only its own negative feedback: from its channels, conversations and the Renovatio integration. A rule on a group applies to the departments inside it.","chooseDept":"Choose a department…","deptDeleted":"(department deleted)","deleteRule":"Delete rule","deptPlaceholder":"Department addresses, Enter to add","addDept":"Add department","deptsHint":"Departments are created in Settings → “Organizations”."}},"errors":{"common":{"too_many_requests":"Too many requests. Try again in {seconds} s","not_found":"Not found"},"validation":{"invalid":"Field {field} is invalid","required":"Field {field} is required","unknown_field":"Unexpected field {field}","email":"Field {field}: enter a valid email address","url":"Field {field}: enter a URL like https://…","too_short":"Field {field}: value is too short","too_long":"Field {field}: value is too long","too_small":"Field {field}: value is below the minimum","too_large":"Field {field}: value is above the maximum","not_in_list":"Field {field}: value is not allowed","wrong_type":"Field {field}: wrong value type"},"auth":{"invalid_credentials":"Incorrect email or password","email_not_verified":"Confirm your email before signing in","user_not_found":"User not found","email_taken":"An account with this email already exists","failed":"Could not sign in","service_unavailable":"The sign-in service is temporarily unavailable","too_many_requests":"Too many requests. Try again later","session_expired":"Your session has expired — sign in again","phone_taken":"This phone number is already in use","phone_change_owner_only":"Only the account owner can change the phone number","phone_change_throttled":"Too many attempts to change the number. Try again in {seconds} s","phone_invalid":"Enter a valid Russian phone number","phone_same":"This is your current number","too_many_attempts":"Too many attempts. Try again later","wrong_password":"Incorrect password","current_password_wrong":"Current password is incorrect","phone_verify_unavailable":"Phone verification is temporarily unavailable","phone_verify_start_failed":"Could not start verification: check the phone number","phone_verify_expired":"Phone verification is invalid or has expired","phone_verify_too_often":"Too often. Try again in a minute","phone_verify_limit_number":"Verification limit reached for this number. Try again later","phone_verify_limit":"Verification limit reached. Try again later"},"channels":{"not_found":"Channel not found","not_connected":"The channel is not connected to the delivery service","type_mismatch":"This action is not available for {type} channels","preset_not_found":"Preset not found","bulk_empty":"No channels selected","bulk_too_many":"No more than {max} channels per request","provider_failed":"The platform rejected the request. Try again","message_not_found":"Message not found","message_not_linked":"The message is not linked to a messenger","text_required":"Message text is required","reaction_required":"Specify a reaction","edit_not_supported":"Editing and deleting are not supported for {type} channels","reactions_not_supported":"Reactions are not supported for {type} channels","recipient_unknown":"Could not determine the customer’s address in the channel","conversation_not_found":"Conversation not found","cascade_min_steps":"A cascade needs at least two steps","cascade_step_not_found":"The cascade step channel was not found or has been deleted","cascade_nested":"A cascade cannot be a step of another cascade","cascade_reply_only":"This channel cannot be a cascade step — it only replies to customers who wrote first","no_access":"You do not have access to this channel","reply_only":"This channel cannot start a conversation: you can only reply to a customer who wrote first","reply_only_broadcast":"This channel cannot start a conversation: you can only reply to a customer who has already written to it","phone_not_in_messenger":"The number +{phone} was not found in {messenger}","login_in_progress":"Sign-in has started; the platform is slow to respond. Watch the status in the window.","deleted":"The channel was deleted","type_unsupported":"Unsupported channel type: {type}","migration_failed":"Migration failed: {reason}","logged_out":"Signed out"},"messages":{"conversation_not_found":"Conversation not found","conversation_forbidden":"Conversation not found","no_channel":"Cannot send the message: the conversation is not linked to a channel","quote_not_found":"The quoted message was not found in this conversation","quote_deleted":"A deleted message cannot be quoted","not_found":"Message not found","forward_deleted":"A deleted message cannot be forwarded","forward_system":"System messages cannot be forwarded","forward_source_channel_deleted":"The source channel has been deleted","forward_unconfirmed":"An unconfirmed message cannot be forwarded","forward_target_not_found":"Target conversation not found","forward_target_channel_deleted":"The target conversation’s channel has been deleted","forward_same_conversation":"Cannot forward to the same conversation","forward_not_supported":"This channel does not support forwarding","forward_capabilities_failed":"Could not check what the channel supports","forward_hide_sender_not_supported":"This channel does not support hiding the sender","forward_media_not_supported":"This channel does not support forwarding media messages","forward_empty_text":"A message without text cannot be forwarded to this channel","forward_too_long":"The message is too long to forward to this channel","read_assignee_only":"Only the assigned operator can mark messages as read","cursor_not_found":"History cursor not found in this conversation","limit_invalid":"Invalid history page limit ({limit})"},"working_hours":{"invalid":"Working hours are filled in incorrectly","no_days":"No working day selected","invalid_day":"Invalid day “{day}”","invalid_time":"Invalid time for day “{day}”","start_after_end":"The start must be earlier than the end (day “{day}”)"},"policy":{"text_too_long":"The channel accepts up to {limit} characters, the message has {length} — split it into parts","reply_target_required":"Choose the comment you are replying to","text_only_thread":"You can reply under a post with text only","text_only_private_reply":"A private reply to a comment can be text only","reply_window_expired":"The customer last wrote more than {hours} hours ago — you can reply only after their next message","reply_window_never_wrote":"The customer has not written to this channel yet — you cannot write first","quote_not_supported":"This channel does not show quotes in direct messages — send the message without one","text_with_attachment":"The channel does not accept file captions — send the text as a separate message","attachment_too_big":"File “{file}” is larger than allowed: {formats}","attachment_too_big_unnamed":"The attachment is larger than allowed: {formats}","attachment_format":"The channel will not accept file “{file}” — allowed: {formats}","attachment_format_unnamed":"The channel will not accept this attachment — allowed: {formats}","private_reply_expired":"A private reply is possible within {days} days of the comment"},"customers":{"delete_owner_only":"Only the account owner can delete data","not_found":"Customer not found"},"organizations":{"not_found":"Organization not found","name_taken":"An organization with this name already exists"},"folders":{"owner_only":"Only the account owner can manage folders","not_found":"Folder not found","name_required":"A folder name is required"},"tenant":{"owner_only":"Only the account owner can change these settings","llm_provider_required":"There is nothing to attach the key to — choose a provider"},"llm":{"key_required":"Enter an API key — none is saved for this provider","key_malformed":"The API key does not look valid — check that it was copied in full","owner_only":"Only the account owner can view the list of models","too_many_checks":"Too many key checks. Try again later."},"access":{"superadmin_required":"The superadmin role is required","superadmin_only":"Available to superadmin only"},"close_reasons":{"invalid_category":"The close reason category must be CLOSED_SUCCESS, CLOSED_FAIL or CLOSED_SPAM","not_found":"Close reason not found","in_use":"The reason cannot be deleted: conversations using it: {count}"},"quick_replies":{"group_not_found":"Group not found","shortcut_format":"The command must look like /price: Latin letters, digits, underscore (up to 32 characters)","not_found":"Template not found","shortcut_taken":"The command {shortcut} is already in use"},"uploads":{"no_files":"No files provided","not_found":"File not found","no_file":"No file provided"},"departments":{"organization_required":"organizationId is required","not_found":"Department not found","move_into_self":"A department cannot be moved into itself","move_into_subtree":"A department cannot be moved into its own subtree","target_not_found":"Target department not found","cross_organization":"Departments cannot be moved between organizations","parent_not_found":"Parent department not found","router_not_child":"The global ROUTER cannot be a child department of an organization","user_not_found":"User not found","member_exists":"The user is already a member of the department","member_not_found":"Member not found in the department","channel_linked":"The channel is already linked to this department","channel_not_linked":"The channel is not linked to this department","channel_owned":"The channel already belongs to the department “{department}”. A channel can have only one owner.","name_taken_org":"A department with this name already exists in this organization","name_taken_global":"A department with this name already exists among the global departments"},"conversations":{"not_found":"Conversation not found","phone_too_short":"The phone must have at least 5 digits","phone_invalid":"Invalid phone number","phone_exists":"The customer already has a phone number","status_unaccepted":"The status of a conversation that has not been accepted cannot be changed","close_reason_required":"A reason is required to close the conversation","close_reason_mismatch":"The close reason category does not match the status category","already_accepted":"The conversation has already been accepted by another operator","contact_request_reviews":"A contact request is not available for review channels"},"transfers":{"same_department":"The conversation is already in this department"},"marketing":{"xlsx_expected":"An XLSX file is expected","disabled":"Marketing campaigns are turned off in the account settings","channel_disabled":"The channel is turned off","foreign_tags":"Some audience tags do not belong to this account","tags_mode":"Audience tags are allowed only in the “All subscribers” mode","edit_draft_only":"A campaign can be edited only while it is a draft","file_mode":"A file is available only in the “From a file” mode","upload_draft_only":"A file can be uploaded only while the campaign is a draft","no_phone_column":"No phone column found (expected: Phone, Телефон, Тел, Mobile, Номер)","file_before_template":"Upload the file before saving a template with variables","template_empty":"The message template is empty","file_required":"Upload the file first","channel_type":"{type} channels are not supported for campaigns. Available: {allowed}","delete_status":"A campaign in the {status} status cannot be deleted. Cancel it first.","variables_forbidden":"Variables are not allowed in the “All subscribers” mode; found: {variables}","variables_missing":"Template variables not found in the file: {variables}","start_status":"A campaign can be started only from a draft (current status: {status})","pause_status":"Only a running campaign can be paused (current status: {status})","resume_status":"Only a paused campaign can be resumed (current status: {status})","already_finished":"The campaign is already finished ({status})"},"instagram":{"consent_link_only":"This channel is connected through the Instagram consent link","link_failed":"Could not get the Instagram link. Try again.","wrong_type":"The channel is of a different type","not_provisioned":"The channel was not created at the provider — delete it and create it again","provider_unavailable":"Instagram connection is temporarily unavailable on the provider’s side. Try again later.","provider_not_found":"The channel was not found at the provider — delete it and create it again.","provider_rejected":"The provider rejected the Instagram connection request.","provider_unreachable":"Could not reach the Instagram provider. Try again.","queue_unavailable":"Could not queue the reply — try again"},"renovatio":{"not_found":"Renovatio integration not found","v2_not_found":"Renovatio v2 integration not found","clinic_not_found":"The selected clinic was not found in Renovatio","clinic_not_selected":"No clinic is selected in the integration","channel_not_found":"Notification channel not found","channel_reply_only":"This channel cannot write first, so it cannot send notifications","department_fixed":"The integration’s department is already set and cannot be changed. To change it, delete the integration and create it again.","clinic_fixed":"The Renovatio clinic is already set and cannot be changed. To change it, delete the integration and create it again.","department_taken":"The department is already linked to another Renovatio integration. Delete that integration or choose another department.","v2_department_taken":"The department is already linked to another Renovatio v2 integration. Delete that integration or choose another department.","connect_failed":"Could not connect to Renovatio: {reason}","rule_not_found":"Rule not found","rule_priority_race":"Could not create the rule — try again","order_incomplete":"The order must include every rule of the integration","order_duplicates":"The order contains duplicates","rule_foreign":"The rule {id} does not belong to this integration","morning_disabled":"Morning notifications are off in the integration settings. Turn on “Morning notification on the day of the visit” and set the hour, then activate the rule.","channel_unavailable":"The channel {id} is not available","status_unavailable":"The status {id} is not available","operator_unavailable":"The operator {id} is not available","cards_failed":"Could not get the data from Renovatio"},"webchat":{"ids_required":"visitorId and conversationId are required","visitor_header_required":"The X-Visitor-Id header is required","wrong_type":"The channel is not a webchat","inactive":"The channel is inactive","file_too_large":"The file is too large. The maximum is {max} MB"},"bitrix24":{"not_connected":"Bitrix24 is not connected for this account","create_first":"Bitrix24 integration not found. Create it first.","auth_failed":"Bitrix24 authorization failed","sso_unavailable":"Single sign-on is temporarily unavailable, try again","foreign_operator":"The operator does not belong to the account that owns the Bitrix24 app","app_not_on_portal":"This account’s Bitrix24 app was not found on the portal","entity_required":"entityId is required for a CRM tab","auth_expired":"The Bitrix24 authorization has expired — reopen the widget","no_card_access":"No permission in Bitrix24 to read this record","portal_owner_only":"Only the account owner can change the on-premise portal address","app_not_configured":"The Bitrix24 app is not set up for this account","portal_invalid":"Invalid portal address. Format: https://portal.example.ru (a port is allowed)","portal_https":"The portal address must start with https://","portal_cloud":"This is a cloud Bitrix24 — no portal address is needed; the field is only for the on-premise edition","portal_private":"The portal address points to an internal network. The portal must be reachable from the internet","portal_dns":"Could not resolve the portal address in DNS. Check the domain","app_taken":"This app (client_id) is already linked to another Dialog Gate account","not_found":"Bitrix24 integration not found","marketplace_client_id":"This is the identifier of the Dialog Gate Marketplace app — it cannot be entered as your own app. Install the solution from the Bitrix24 Marketplace or enter the client_id of your local app.","domains_invalid":"Invalid portal domains: {domains}. Format: crm.example.ru or http://host:8080","domains_limit":"No more than {max} portal domains","create_integration_first":"Create the integration first"},"statuses":{"not_found":"Status not found","default_active_only":"Only a status of the “Active” category can be the default","reopen_active_only":"Only a status of the “Active” category can be the default for reopened conversations","in_use":"The status cannot be deleted: conversations using it: {count}","last":"The last status cannot be deleted"},"users":{"not_found":"Operator not found","superadmin_forbidden":"The superadmin role cannot be assigned","root_edit":"The account owner cannot be edited here","root_delete":"The account owner cannot be deleted","channels_not_found":"Some channels were not found"},"avatar":{"no_file":"No file received","too_large":"The file is larger than 8 MB","format":"Only JPEG, PNG and WebP are supported","invalid_image":"The file is not a valid image"},"bot":{"channels_invalid":"Some of the selected channels belong to another account or were deleted","nlu_entities_invalid":"Invalid NLU entities: {details}","flow_not_found":"Flow not found","improvement_not_found":"Improvement log not found","not_configured":"The bot is not set up","nlu_not_configured":"The intents are not set up","llm_not_configured":"The language model is not set up"},"tracking":{"link_missing":"Link not found","no_deeplink":"This channel type does not support deep links","period_start_invalid":"Invalid period start date","period_end_invalid":"Invalid period end date","period_order":"The period starts after it ends","period_too_long":"The period cannot be longer than {max} days","channel_type":"A tracking link cannot be created for this channel type","not_found":"Tracking link not found"},"tags":{"not_found":"Tag not found","in_use":"The tag cannot be deleted: customers using it: {count}"},"billing":{"min_payment":"The minimum top-up amount is {amount} ₽","requisites_required":"The organization must have its legal name and INN filled in","invoice_not_found":"Invoice not found","confirm_issued_only":"Only an issued invoice can be confirmed","cancel_issued_only":"Only an issued invoice can be cancelled","payment_min":"The minimum top-up amount is 100 ₽","payment_max":"The maximum top-up amount is 999,999 ₽","invoice_min":"The minimum invoice amount is 100 ₽","invoice_max":"The maximum invoice amount is 9,999,999 ₽"},"phone_request":{"llm_not_configured":"AI is not configured. Add TOOL_LLM_API_KEY to the environment variables.","group_chat":"A phone request is not available in a group chat","already_active":"A request is already active"},"reviews":{"import_started":"Import started","conversation_or_channel_not_found":"Conversation or channel not found","request_disabled":"Review requests are turned off in the settings","no_contact":"The customer has no phone number or external identifier","already_requested":"A review request has already been sent to this customer"}},"system":{"comment":{"added":"{actor} added a note: {comment}","changed":"{actor} changed the note: {from} → {to}","removed":"{actor} removed the note: {comment}"},"tag":{"added":"{actor} added a tag: {tag}","removed":"{actor} removed a tag: {tag}"},"tags":{"added":"{actor} added tags: {tags}"},"client":{"activated":"The customer replied, the conversation is active again","reopened":"The customer wrote, the conversation was reopened"},"comment_thread":{"activated":"New comment — the conversation is active again","reopened":"New comment — the conversation was reopened"},"private_reply":{"opened":"Private reply to a comment — the conversation was opened"},"status":{"changed":"{actor} changed the status: {from} → {to}","changed_reason":"{actor} changed the status: {from} → {to} ({reason})","set":"{actor} set the status: {to}","changed_bitrix24":"Bitrix24 changed the status: {from} → {to}"},"assign":{"transferred":"{actor} reassigned the conversation: {from} → {to}","assigned":"{actor} assigned the conversation to {operator}","accepted":"Conversation accepted by {operator}","released":"Conversation released by {operator}"},"transfer":{"department":"{actor} transferred the conversation to “{department}”","department_reason":"{actor} transferred the conversation to “{department}”. Reason: {reason}"},"message":{"deleted":"{actor} deleted a message"},"messages":{"read":"{operator} read the messages"},"button":{"clicked":"The customer pressed the “{button}” button","clicked_unknown":"The customer pressed a button"},"bot":{"handoff":"The bot handed the conversation over to an operator: {reason}","handoff_intent":"The bot handed the conversation over to an operator: {reason} (intent: {intent})","reasons":{"message_limit":"the bot message limit was exceeded","intent":"the intent requires an operator","escalation":"escalation by intent","agent_requested":"the agent handed over to an operator","llm_failed":"the model could not answer","llm_timeout":"the model took too long to answer","llm_refused":"the model declined to answer","llm_blocked":"the model’s answer did not pass the check"}},"phone_request":{"started":"🤖 Contact request — {initiator}: the AI is waiting for the customer’s phone number","started_auto":"🤖 Contact request — automatic setting: the AI is waiting for the customer’s phone number","failed":"🤖 The AI could not determine the customer’s contact details","found_phone":"🤖 The AI found a contact: phone {phone}","found_name":"🤖 The AI found a contact: name {name}","found_both":"🤖 The AI found a contact: phone {phone}, name {name}","timeout":"🤖 Timed out waiting for the customer’s reply ({minutes} min)"}},"nav":{"dialogs":"Conversations","kanban":"Kanban","statistics":"Statistics","reviews":"Reviews","cascade":"Cascade","operators":"Operators","channels":"Channels","sources":"Sources","billing":"Billing","marketing":"Marketing","tariffs":"Pricing","audit":"Audit","settings":"Settings","more":"More","notifications":"Notifications","notificationsShort":"Alerts","support":"Support","logout":"Sign out","viewing":"Viewing: ","theme":{"light":"Light theme","dark":"Dark theme","system":"System theme"},"themeLabel":"Theme: {name}","themeName":{"light":"Light","dark":"Dark","system":"System"},"connection":{"webDown":"Web server unavailable","apiDown":"API unavailable","reconnecting":"Reconnecting to the API…"},"supportTitle":"Dialog Gate support"},"notifications":{"title":"Notifications","readAll":"Mark all as read","empty":"No notifications","events":{"channel":{"connected":{"message":"Channel connected"},"disconnected":{"message":"Channel disconnected"},"account_restricted":{"message":"The messenger has restricted the account"},"temporary_ban":{"message":"The account is temporarily blocked"},"temporary_ban_until":{"message":"The account is temporarily blocked until {until}"},"warning":{"message":"Channel warning"},"error":{"message":"Channel error"},"lost_access":{"message":"{reason} — reconnect the channel"},"account_mismatch":{"message":"A different Instagram account was connected — connect the previous one or create a separate channel for the new one"},"qr_required":{"message":"A QR code needs to be scanned"},"qr_timeout":{"message":"The QR code has expired, try again"},"two_factor_required":{"message":"A two-factor password is required"},"sms_required":{"message":"A code from SMS is required"},"status":{"message":"Channel status: {status}"}},"send":{"rate_limited_hours":{"message":"The sending limit is used up. Retry in {hours} h {minutes} min"},"rate_limited_minutes":{"message":"The sending limit is used up. Retry in {minutes} min"},"rate_limited_seconds":{"message":"The sending limit is used up. Retry in {seconds} s"},"unsupported_capability":{"message":"The channel does not support this feature"},"forward_no_text":{"message":"A message without text cannot be forwarded"}},"sla":{"violated":{"message":"SLA violated: {channel} has been down for {minutes} min (SLA: {sla} min)"}},"billing":{"channel_blocked":{"message":"The channel “{channel}” is stopped — insufficient funds","description":"Receiving and sending messages through the channel are suspended. Top up the balance to resume."},"channel_blocked_price":{"message":"The channel “{channel}” is stopped — insufficient funds","description":"Receiving and sending messages through the channel are suspended. The daily price is {price} ₽. Top up the balance to resume."},"channel_blocked_until":{"message":"The channel “{channel}” is stopped — insufficient funds","description":"Receiving and sending messages through the channel are suspended. If the balance is not topped up, the connection will be closed on {until}. Top up the balance to resume."},"channel_blocked_price_until":{"message":"The channel “{channel}” is stopped — insufficient funds","description":"Receiving and sending messages through the channel are suspended. The daily price is {price} ₽. If the balance is not topped up, the connection will be closed on {until}. Top up the balance to resume."},"channel_needs_reauth":{"message":"The channel “{channel}” needs to be authorized again","description":"The payment went through, but the connection was not restored automatically: the messenger asked to sign in again. Open the channel settings and connect it again."},"channel_restored":{"message":"The channel “{channel}” is working again","description":"The payment went through, the connection is restored."},"channel_connect_failed":{"message":"The channel “{channel}” needs attention","description":"The channel connection cannot be restored: {error}. Contact support."},"channel_disconnect_failed":{"message":"The channel “{channel}” needs attention","description":"The channel connection cannot be stopped: {error}. Contact support."}},"bitrix24":{"portal_address_changed":{"message":"Bitrix24: the portal address was changed","description":"The connection will use the address {address}"},"portal_address_removed":{"message":"Bitrix24: the portal address was changed","description":"The on-premise portal address was removed — the on-premise portal is no longer connected"},"portal_linked":{"message":"The Bitrix24 portal is linked to the workspace"},"claim_untrusted_domain":{"message":"Bitrix24: the portal is connecting from an unknown address","description":"Enter the on-premise portal address in the integration settings — without it the connection is rejected."},"claim_identity_mismatch":{"message":"Bitrix24: the portal returned a different app","description":"The portal address in the settings does not match the installed app. Check the address and the client_id."},"claim_portal_unreachable":{"message":"Bitrix24: the portal is unreachable","description":"The Dialog Gate server could not reach the portal at the given address. The portal must be reachable from the internet over https."},"claim_invalid_client":{"message":"Bitrix24: could not connect the app","description":"Check the client_secret in the integration settings"},"claim_grant_failed":{"message":"Bitrix24: the portal did not issue the app tokens","description":"Try reinstalling the app on the portal; if that does not help, check the client_id and client_secret."},"app_unavailable":{"message":"Bitrix24: the app is unavailable","description":"Could not refresh the app token. Open the app in Bitrix24 (to authorize again) or check the client_secret"},"robot_failed":{"message":"Bitrix24: could not register the automation robot","description":"Open the Dialog Gate app as a portal administrator and reinstall it — the robot needs administrator rights. Details: {details}"},"widgets_partial":{"message":"Bitrix24: the widgets were registered only partially","description":"Some widgets were not registered; this will be retried the next time the app is reinstalled. Details: {details}"},"widgets_partial_telephony":{"message":"Bitrix24: the widgets were registered only partially","description":"The call card widget is not registered: give the app the “Telephony” permission in the Bitrix24 settings and reinstall the app. Details: {details}"},"connector_no_rights":{"message":"Bitrix24: not enough rights to register the connector","description":"Open the app in Bitrix24 as a portal administrator and try again"}}},"channelReasons":{"igb_deauthorized":"The account owner disconnected the app in the Instagram settings","igb_token_revoked":"Instagram revoked the access (password change or security check)","igb_token_expired":"Access to Instagram has expired and could not be renewed","igb_permission_lost":"The messaging permission in Instagram was removed","igb_token_missing":"Access to the Instagram account was lost on the provider’s side","igb_token_undecryptable":"Access to the Instagram account was lost on the provider’s side","unknown":"Access to Instagram was lost ({code})","igb_channel_recreated":"The channel was recreated at the provider"}},"dialogs":{"bulk":{"allUnaccepted":"All selected conversations are unaccepted — the status cannot be changed","statusTitle":"Change status","statusConfirm":"The status can be changed only for accepted conversations.\n\nUnaccepted: {count} — their status will not change.","statusUpdated":"Status updated for {count, plural, one {# conversation} other {# conversations}}","statusUpdatedSkipped":"Status updated for {count, plural, one {# conversation} other {# conversations}} (skipped: {skipped})","statusError":"Could not update the status","assigned":"Operator assigned to {count, plural, one {# conversation} other {# conversations}}","assignError":"Could not assign the operator","tagsAdded":"Tags added to {count, plural, one {# conversation} other {# conversations}}","tagsError":"Could not add the tags","closed":"Conversations closed: {count}","closeError":"Could not close the conversations","selected":"Selected: {count}","status":"Status","assign":"Assign","tag":"Tag","close":"Close","statusModal":"Change status (conversations: {count})","assignModal":"Assign an operator (conversations: {count})","tagsModal":"Add tags (conversations: {count})","tagsHint":"The selected tags will be added to the ones customers already have.","noTags":"No tags created yet","add":"Add","addCount":"Add ({count})"},"category":{"ACTIVE":"Active","PENDING":"Pending","CLOSED_SUCCESS":"Closed: success","CLOSED_FAIL":"Closed: failed","CLOSED_SPAM":"Spam / Test"},"noAccess":{"title":"Access restricted","text":"You do not have permission to view conversations"},"filters":{"mine":"Mine","myDialogs":"My conversations","channelTypes":"Channels","allChannelTypes":"All channel types","chatType":"Chat type","private":"Direct","group":"Groups","channelChats":"Channels","channel":"Channel","allChannels":"All channels","category":"Category","allCategories":"All categories","tags":"Tags","allTags":"All tags","noTag":"No tag","status":"Status","allStatuses":"All statuses","operator":"Operator","allOperators":"All operators","unassigned":"Unassigned","searchNamePhone":"Name, phone…","search":"Search…","reset":"Reset"},"write":"New message","writePlus":"+ New message","empty":{"notFoundTitle":"Nothing found","notFoundText":"Try changing the query or resetting the filters — or write to the customer right away.","noneTitle":"No conversations","noneText":"Start talking to a customer — the conversation will be created automatically."},"resizeHint":"Drag to resize the list (double-click to reset)","item":{"threadTitle":"{name} · comments on a post","groupTitle":"{name} · participants: {count}","file":"File","noChannel":"No channel","unassigned":"Unassigned"},"list":{"empty":"No active conversations","columns":{"customer":"Customer","status":"Status","time":"Time","operator":"Operator","channel":"Channel"}},"sort":{"lastMessage":"By last message","unreadFirst":"Unread first","unassignedFirst":"Unassigned first","title":"Sorting","byFolder":"Sorting is set by the folder"},"folders":{"all":"All","created":"Folder created","updated":"Folder updated","deleted":"Folder deleted","createFailed":"Could not create","updateFailed":"Could not update","deleteFailed":"Could not delete","edit":"Edit folder","new":"New folder","emoji":"Emoji","name":"Name *","namePlaceholder":"For example: Key customers","color":"Color","include":"Include conversations","unreadOnly":"Unread only","channels":"Channels","allChannels":"All channels","channelTypes":"Channel types","allTypes":"All types","statuses":"Statuses","allStatuses":"All statuses","operators":"Assigned operators","anyOperator":"Any operator","customerTags":"Customer tags","anyTags":"Any tags","exclude":"Exclude","sortTitle":"Sorting inside the folder","sortDefault":"Default (the operator’s choice)","sortHint":"If set, it overrides the operator’s choice while the folder is active.","saving":"Saving…"},"new":{"loadChannelsFailed":"Could not load channels","chooseChannel":"Choose a channel","cascadeNeedsMessage":"A message is required for a cascade send","limitError":"The channel’s daily limit is used up ({sent}/{limit}). Try again tomorrow.","createFailed":"Could not create the conversation","title":"New conversation","noChannels":"No active channels for outgoing messages.","noChannelsHint":"Connect WhatsApp, Telegram Personal, MAX Personal or SMS on the Channels page.","channel":"Channel","phone":"Phone number","limitExceeded":"Limit reached: {sent} of {limit} sent today. Try again tomorrow at 00:00 UTC.","warmup":"Account warm-up: {sent} of {limit} sent today","warmupPercent":" ({percent}% of the full limit)","message":"Message","messageOptional":"Message (optional)","messagePlaceholder":"Type a message…","messageOptionalPlaceholder":"You can leave this empty — the conversation will be created without a message","uploading":"Uploading the file…","create":"Create conversation","send":"Send"},"forward":{"sourceRow":"This is the source conversation","channelUnavailable":"The channel is unavailable","notSupported":"This channel does not support forwarding","mediaNotSupported":"This channel does not support forwarding media messages","done":"Forwarded to {name}","conversation":"conversation","failed":"Could not forward","attachment":"Attachment","title":"Forward message","source":"Message to forward:","search":"Search by name or phone","notFound":"Nothing found. Try another query.","empty":"No conversations available.","loadMore":"Load more","selected":"Selected:","hideSender":"Hide the original sender","sending":"Forwarding…","submit":"Forward"},"close":{"success":"Success","fail":"Failed","spam":"Spam / Test","chooseReason":"Choose a reason","title":"Close conversation","noReasons":"No reasons for this category","otherCategory":"← Choose another category","reasons":"{count, plural, one {# reason} other {# reasons}}"}},"chat":{"replyWindow":{"closed":"window closed","hours":"{hours} h","minutes":"{minutes} min","hoursMinutes":"{hours} h {minutes} min","platform":"the platform","canReplyFor":"You can reply for another {left}","onlyAfterMessage":"You can reply only after the customer’s next message","expired":"The customer last wrote more than {hours} hours ago — {owner} allows a reply only after their next message","neverWrote":"The customer has not written in this conversation yet — {owner} allows a reply only after their message","until":"You can reply until {deadline}","untilLeft":"You can reply until {deadline} — {left} left"},"comments":{"author":"the author"},"igb":{"types":{"image":"a photo","video":"a video","audio":"an audio message","file":"a file","share":"a post","story_mention":"a story mention","reel":"a reel","sticker":"a sticker","attachment":"an attachment"},"sentFromApp":"Sent from the Instagram app: {items} — you can view it there","received":"The customer sent {items} — you can view it in the Instagram app","unsupported":"Instagram does not pass on messages of this kind — you can view it in the Instagram app"},"story":{"reply":"Story reply","mention":"Story mention","reaction":"Story reaction","generic":"Story","openFrame":"Open the frame","openFrameAria":"Open the story frame"},"spell":{"profanity":"Profanity and insults are not allowed — fix the text manually","fixed":"Corrected. Press Ctrl+Z to undo","fixedCount":"Corrected: {count, plural, one {# error} other {# errors}}. Press Ctrl+Z to undo","none":"No errors found","failed":"Spell check failed","button":"Check spelling (AI)"},"contact":{"aiFound":"The AI found the customer’s contact details","aiFailed":"The AI could not determine the contact details","timeout":"Timed out waiting for the customer’s reply","aiRequested":"The AI asked the customer for contact details","requested":"Contact request sent","requestFailed":"Could not request contact details","requestError":"Could not request contact details","savePhoneTitle":"Save the number?","savePhoneText":"Save {phone} to the customer card?","phoneSaved":"The number was saved to the customer card","phoneExists":"The customer already has a phone number","phoneSaveFailed":"Could not save the number","savePhoneHint":"Save the number to the customer card","none":"No contact","aiAnalysis":"AI analysis ({count})","requestHint":"Ask the customer for a phone number","request":"Request","windowClosed":"The reply window is closed — you can ask after the customer’s next message"},"loadFailed":"Could not load the conversation","files":{"threadTextOnlyQuick":"You can reply under a post with text only — the quick reply attachments were not added","tooBig":"“{name}”: the file is too large (max 50 MB)","vkAudio":"VK does not support sending audio files (mp3, m4a, etc.). Only OGG is supported.","threadTextOnly":"You can reply under a post with text only","channelTextOnly":"This channel does not support attachments — you can send text only","windowClosed":"The reply window is closed — a file cannot be sent until the customer writes again","tooMany":"You can attach up to {max} files at a time","uploadFailed":"The file could not be uploaded","partial":"Attachments sent: {sent} of {total}. The rest is still in the input field.","partialNoText":"Attachments sent: {sent} of {total}, the text was not sent. The rest is still in the input field.","uploading":"Uploading files…","count":"Attachments: {count}","clearAll":"Clear all","file":"file","fromQuickReply":"from a quick reply","removeAttachment":"Remove attachment","removeFile":"Remove file","asDocumentHint":"Will be sent as a file — the customer gets the original. Click to send as a photo","asPhotoHint":"Will be sent as a photo — the messenger will compress it. Click to send as a file","asDocument":"as a file","asPhoto":"as a photo","photo":"Photo","photoHint":"The messenger will compress the image","document":"File","documentHint":"The customer gets the original, uncompressed"},"delete":{"title":"Delete the conversation?","text":"The conversation with {name} and all its messages will be deleted permanently.","button":"Delete conversation"},"gdpr":{"exported":"Data exported","exportFailed":"Data export failed","deleteTitle":"Delete all of the customer’s data (152-FZ)?","deleteText":"Will be deleted: customer records — {customers}, conversations — {conversations}, messages — {messages}. This cannot be undone.","deleteConfirm":"Delete all data","deleted":"All of the customer’s data has been deleted","deleteFailed":"Data deletion failed","export":"Export customer data","deleteAll":"Delete all data"},"history":{"notSupported":"Syncing is not supported for this channel","nothingNew":"No new messages","loaded":"Messages loaded: {count}","failed":"History sync failed","title":"History","syncing":"Syncing…","sync":"Sync","loadEarlier":"Load earlier"},"side":{"commentSaveFailed":"Could not save the note","nameSaveFailed":"Could not save the name","threadSubtitle":"Comments on a post","noChannel":"No channel","notLinked":"(not linked)","channelDeleted":"(deleted)","participants":"Participants","tags":"Tags","noTags":"No tags","searchTags":"Search tags…","status":"Status","acceptFirst":"Accept the conversation first","operator":"Operator","accept":"Accept conversation","acceptShort":"Accept","unassigned":"Unassigned","unassign":"Unassign","source":"Source","comment":"Note","commentPlaceholder":"A note about this customer…","department":"Department","transfer":"Transfer","transferReason":"Reason (optional)","noDepartments":"No other departments","transferred":"Conversation transferred","transferFailed":"Could not transfer the conversation","renovatio":"Renovatio","patientCards":"Patient cards","reviewRequested":"Review request sent","reviewRequestFailed":"Could not send the request","requestReview":"Request a review","instagramPost":"Open in Instagram","instagramProfile":"Instagram profile","collapse":"Collapse the chat — back to the list"},"send":{"reviewModeration":"The review is still being moderated by the platform — a reply cannot be published","channelDeleted":"Channel “{name}” has been deleted. Sending is unavailable.","channelBlocked":"Channel “{name}” is blocked for non-payment","channelDisabled":"Channel “{name}” is turned off","channelError":"Channel “{name}”: error — {error}","sessionInactive":"the session is not active","channelNotAuthorized":"Channel “{name}” is not authorized","noChannel":"Sending is unavailable: the conversation is not linked to a channel.","notifyOnly":"Notification channel — sending is possible only through the integration","noPermission":"You do not have permission to send messages.","placeholder":"Message","overLimit":" — shorten the message or split it into parts"},"message":{"edited":"Message edited","editFailed":"Could not edit the message","deleteTitle":"Delete message","deleteText":"The message will be deleted from the messenger. This cannot be undone.","deleted":"Message deleted","deleteFailed":"Could not delete the message","reactionFailed":"Could not set the reaction","empty":"No messages","toLatest":"Go to the latest message","owner":"owner","admin":"admin","replyToComment":"Reply to the comment","replyQuote":"Reply with a quote","replyPrivately":"Reply privately in Direct","forward":"Forward to another conversation","reaction":"Reaction","edit":"Edit","privateReplyBadge":"Private reply to a comment","operator":"Operator","customer":"Customer","quoteDeleted":"Message deleted","attachment":"Attachment","replyExternal":"Reply to a message","forwarded":"Forwarded","forwardedFrom":"Forwarded from {name}","forwardedMany":" · many times","forwardedChannel":" · from {name}","showHistory":"Show history ({count})","unknownEditor":"unknown","fromDevice":"From the device","deletedMark":"deleted","editedMark":"edited","blocked":"Blocked","maybeDelivered":"May have been delivered","notDelivered":"Not delivered","error":"Error"},"buttons":{"button":"Button","callback":"Callback button — pressed by the customer","webApp":"Web App — opened by the customer","requestContact":"Asks the customer for their contact","requestLocation":"Asks the customer for their location","forCustomer":"Button for the customer"},"attachment":{"open":"Open","openAttachment":"Open attachment","openImage":"Open image","image":"Image","downloadImage":"Download image","download":"Download","video":"Video","watchInVk":"Click to watch in VK","videoUnavailable":"Video unavailable","openVideo":"Open video","file":"File","fileUnavailable":"File unavailable","unavailable":"Unavailable","sticker":"Sticker","location":"Location: {lat}, {lng}","voice":"Voice message","listen":"Click to listen","voiceUnavailable":"Unavailable","openNamed":"Open {name}"},"quick":{"title":"Quick replies","noTemplates":"No templates in this group","chooseGroup":"Choose a group","chooseGroupLeft":"Choose a group on the left","empty":"No quick replies. Create them in the settings.","resizeHint":"Drag to resize the groups list (double-click to reset)"},"review":{"moderation":"In moderation — the reply will be published only after the platform approves it","complaint":"⚠ Complaint","notRated":"Not counted in the rating","comments":"💬 {count} comments"},"thread":{"replyToLatest":"Reply to the latest comment by {author} “{text}”","newComment":"New comment from {author}","replyToThem":"Reply to it","replyTo":"Reply to {author}","replyToOwn":"Reply to your comment","you":"You","cancelComment":"Cancel the comment selection","cancelQuote":"Cancel the quote","publicHint":"Everyone will see the reply under the post; Instagram will add the author’s @username"},"privateReply":{"retry":"retry","pending":"Sending the private reply…","sent":"Replied privately","openDialog":"open the conversation","failed":"The private reply was not delivered","uncertain":"The private reply may have been delivered — check in Instagram","toastSent":"Reply sent to {author} in Direct","toastOpen":"Open conversation","sendFailed":"Could not send the private reply","title":"Reply privately to {author}","subtitle":"The message will arrive in the author’s Direct","noText":"Comment without text","placeholder":"Private reply text","hint":"Instagram allows one private reply within {days} days; the reply arrives in the author’s Direct and the conversation continues there.","submit":"Send privately"},"composer":{"label":"Message","placeholder":"Type a message…","fileTooBig":"The file is too large. Maximum size: 50 MB","attach":"Attach a file"},"participants":{"title":"Participants","titleWith":"Participants · {title}","search":"Search participants…","loadFailed":"Could not load participants","notFound":"No one found","empty":"No participants","left":"Left","owner":"Owner","admin":"Admin"},"patient":{"title":"Renovatio","titleWith":"Renovatio · {phone}","refreshing":"Refreshing…","refreshed":"Data refreshed","fromCache":"From the cache","refresh":"Refresh the data","loadFailed":"Could not get data from Renovatio","notFound":"No patient found by the number","notFoundBy":"No patient found by the number {phone}","birthDate":"Date of birth","gender":"Sex","male":"Male","female":"Female","totalPaid":"Total spent","updated":"updated {when}","loading":"loading…","visits":"Visits in the medical system"},"sendFailures":{"no_channel":"Conversation or channel not found","channel_deleted":"The channel was deleted","channel_disabled":"The channel is turned off","channel_blocked":"The channel is stopped for non-payment","no_aggregate_id":"The channel is not connected to the delivery service","no_chat_id":"The group address was not found","no_recipient":"The recipient’s address was not found","rate_limited":"The sending limit is used up","unsupported_capability":"The channel does not support this feature","delivery_service_failed":"Could not hand the message over to the delivery service","private_reply_not_a_comment":"The comment was not found — a private reply is not possible","private_reply_author_unknown":"The comment author’s address is not confirmed — a private reply is not possible","private_reply_comment_unavailable":"The comment was deleted or is unavailable","private_reply_used":"This comment has already been answered privately","igb_window_closed":"The customer wrote more than 24 hours ago — you can reply after their next message","igb_window_closed_thread":"Instagram did not accept the reply under the post: more than 24 hours have passed","igb_recipient_unavailable":"Instagram did not accept the recipient: the customer has not written to this account","igb_recipient_required":"Invalid Instagram address — contact support","igb_recipient_invalid":"Invalid Instagram address — contact support","igb_chat_id_unsupported":"Invalid Instagram address — contact support","igb_address_conflict":"Invalid Instagram address — contact support","igb_comment_thread_invalid":"Invalid Instagram address — contact support","igb_empty_text":"Empty message","igb_text_too_long":"The text is longer than 1000 characters","igb_attachment_failed":"Instagram could not upload the file — try again","igb_caption_not_delivered":"The file was sent but the caption was not: do not resend the file, send the text separately","igb_caption_too_long":"The file was sent but the caption was not: do not resend the file, send the text separately","igb_comment_reply_target_required":"Choose the comment you are replying to","igb_comment_not_found":"The comment was deleted or is unavailable — choose another one","igb_comment_target_mismatch":"The comment belongs to another post or another author","igb_comment_media_unsupported":"Only text can be sent in reply to a comment","igb_private_reply_media_unsupported":"Only text can be sent in reply to a comment","igb_comment_permission":"No access to comments — reconnect the channel and keep all permissions","igb_comment_lookup_failed":"Could not check the comment — try again","igb_rate_limited":"Instagram has temporarily limited sending — try again later","igb_platform_error":"A temporary Instagram error — try again","igb_send_unconfirmed":"Instagram did not confirm the delivery — the message may have arrived; check in Instagram before resending","igb_permission_denied":"No permission for messaging — reconnect the channel","igb_not_connected":"Access to Instagram was revoked or has expired — reconnect the channel","igb_feature_unavailable":"The feature is not available to the Instagram app — contact support","igb_send_rejected":"Instagram rejected the message","igb_send_rejected_detail":"Instagram rejected the message: {detail}","igb_send_rejected_private_reply":"Instagram rejected the private reply — the comment may already have been answered from the app","igb_media":"Instagram did not accept the file: format, size or address"},"jump":{"returnLatest":"Back to latest messages"}},"channelTypes":{"SYSTEM":"System","CASCADE":"Cascade","TWOGIS_REVIEWS":"2GIS reviews","YANDEX_REVIEWS":"Yandex reviews","PRODOCTOROV_REVIEWS":"ProDoctorov reviews","AVITO":"Avito"},"kanban":{"showArchive":"Show archive","hideArchive":"Hide archive","new":"New","reopened":"Reopened","empty":"No conversations","unaccepted":"Unaccepted","unread":"Unread","noUnaccepted":"No unaccepted conversations","noUnread":"No unread conversations"},"media":{"rotateHint":"Rotate 90° (the original is downloaded unrotated)","rotate":"Rotate 90 degrees","zoomOutHint":"Zoom out (−)","zoomOut":"Zoom out","fitHint":"Fit to screen (0)","fit":"Fit to screen","zoomInHint":"Zoom in (+)","zoomIn":"Zoom in","viewing":"Viewing: {name}","closeHint":"Close (Esc)","close":"Close the viewer","openPdf":"Open the PDF in a new tab","open":"Open","download":"Download","prevHint":"Previous (←)","prev":"Previous attachment","nextHint":"Next (→)","next":"Next attachment","imageFailed":"Could not load the image"},"channels":{"status":{"blocked":"Stopped — no funds","disabled":"Off","error":"Error","inactive":"Not connected","active":"Active"},"limits":{"saved":"Limits saved","saveFailed":"Could not save","title":"Global sending limits","hint":"Apply to all channels of this type","on":"On","perDay":"Limit/day:","pause":"Pause (ms):","button":"Limits"},"delete":{"title":"Delete channel","text":"The channel will be disconnected and deleted. Conversations and history will be kept. Continue?","done":"Channel deleted","hardTitle":"Delete channel permanently","hardText":"Channel “{name}” will be removed from the database permanently and cannot be restored. Continue?","hardConfirm":"Delete permanently","hardDone":"Channel deleted permanently","failed":"Could not delete","hardHint":"Delete from the database permanently"},"toggle":{"on":"{name}: turned on","off":"{name}: turned off","failed":"Error: {error}","unknown":"Unknown error","blockedHint":"The channel is blocked — top up the balance","turnOff":"Turn off","turnOn":"Turn on"},"auth":{"already":"{name}: already authorized","logoutTitle":"Sign out of the channel","logoutText":"Sign out of “{name}”? You will need to authorize again.","logoutDone":"{name}: signed out","logoutFailed":"Could not sign out","connect":"Connect","connectHint":"Connect the channel","authorize":"Authorize","authorizeHint":"Authorize the channel","notAuthorized":"Not authorized","notConnected":"Not connected","logoutConfirm":"Sign out"},"check":{"ok":"{name}: the connection works","failed":"{name}: {error}","connectionError":"Connection error","error":"Check failed","hint":"Check the connection"},"noAccess":{"title":"Access restricted","text":"You do not have permission to view channels"},"title":"Channels","subtitle":"Manage your connected communication channels","tabs":{"channels":"Channels","monitoring":"Monitoring"},"search":"Search by ID, name, type…","reconcile":{"title":"Start the review reconciliation?","text":"A full import will run across all active review channels with a 3-minute pause between channels. It may take up to an hour depending on the number of channels and reviews. Progress is in the api logs.","confirm":"Start","started":"Reconciliation started. Progress is in the api logs.","notStarted":"Reconciliation did not start","failed":"Could not start","hint":"Full import across all review channels, in turn and with pauses","button":"Reconcile reviews"},"add":"Add channel","loadFailed":"Could not load channels","columns":{"channel":"Channel","type":"Type","enabled":"On","status":"Status","info":"Details","created":"Created","actions":"Actions"},"commentsNoAccess":"Comments are not arriving: access to them was not granted at sign-in — reconnect the channel and keep all permissions","perDay":"{price} ₽/day","topUp":"Top up the balance","code":"Code","settings":"Settings","empty":{"notFoundTitle":"Nothing found","notFoundText":"No channels found for “{query}”","resetSearch":"Reset search","noneTitle":"No connected channels","noneText":"Add your first channel to get started"},"info":{"account":"account …{tail}","widget":"Widget","twogis":"2GIS","yandex":"Yandex","prodoctorov":"ProDoctorov","vkGroup":"Group: {id}"}},"orgs":{"hours":{"dayOff":"Day off","needDay":"Choose at least one working day or turn working hours off","invalid":"Check the working hours: the start time must be earlier than the end time"},"timezones":{"Moscow":"Moscow (UTC+3)","Kaliningrad":"Kaliningrad (UTC+2)","Samara":"Samara (UTC+4)","Yekaterinburg":"Yekaterinburg (UTC+5)","Omsk":"Omsk (UTC+6)","Krasnoyarsk":"Krasnoyarsk (UTC+7)","Irkutsk":"Irkutsk (UTC+8)","Yakutsk":"Yakutsk (UTC+9)","Vladivostok":"Vladivostok (UTC+10)","Magadan":"Magadan (UTC+11)","Kamchatka":"Kamchatka (UTC+12)"},"deptTypes":{"UNIT":"Department","GROUP":"Group","ROUTER":"Router"},"deptTypeHints":{"UNIT":"A working team, clinic or office","GROUP":"A grouping (region, cluster, division)","ROUTER":"Call centre, dispatch, first line"},"errors":{"create":"Could not create","delete":"Could not delete","transfer":"Transfer failed","check":"Check failed","logout":"Could not sign out","disconnect":"Could not disconnect","connection":"Connection error"},"deleteOrg":{"title":"Delete organization","text":"Organization “{name}” and all its departments will be deleted."},"deleteDept":{"title":"Delete department","text":"Department “{name}” will be deleted."},"balance":{"returnConfirm":"The department balance is {amount}. When the separate account is turned off, the remainder is returned to the shared balance. Continue?","returned":"{amount} returned to the shared balance"},"member":{"removeTitle":"Remove member","removeText":"The member will be removed from the department."},"channel":{"unlinkTitle":"Unlink channel","unlinkText":"Channel “{name}” will be unlinked from the department.","unlinkConfirm":"Unlink","unlinked":"The channel was unlinked from the department","checking":"Checking the connection of {name}…","connected":"{name} connected","qrRequired":"Authorization by QR code is required","sessionInvalid":"The session is no longer valid. Authorize again","named":"{name}: {text}","disconnecting":"Disconnecting {name}…","disconnected":"{name} disconnected"},"enterPassword":"Enter a password","globalRouters":"Global routers","counts":{"channels":"{count} ch.","staff":"{count} staff","people":"{count} people","children":"{count} depts"},"sla":"SLA: {minutes} min","staffTitle":"Staff ({count})","channelsTitle":"Channels ({count})","routedChannelsTitle":"Routed channels ({count})","transfer":{"recommended":"Recommended transfer: {amount}","balance":"Current shared balance: {amount}","title":"Transfer to the department balance","recommendedHint":"(a share of the shared balance in proportion to channel costs)","noPaid":"The department has no paid channels right now (all are on trial or there are none), so a transfer is not required. You can top up the balance later.","amount":"Transfer amount","skip":"Skip","submit":"Transfer"},"orgNamePlaceholder":"Organization name","addOrg":"Add organization","chooseDept":"Choose a department","assign":"+ Assign","allChannels":"All channels","noChannels":"No channels","online":"Online","offline":"Offline","roles":{"operator":"Operator","manager":"Manager"},"editOperatorHint":"Edit operator","removeFromDept":"Remove from the department","noStaff":"No staff","routePlus":"+ Route","linkPlus":"+ Link","active":"Active","inactive":"Inactive","connect":"Connect","logout":"Sign out","settings":"Settings","check":"Check","unlinkHint":"Unlink channel","noLinkedChannels":"No linked channels","orgSettings":"Organization settings","name":"Name","description":"Description","timezone":"Time zone","workingHours":"Working hours","legal":{"title":"Legal details","name":"Legal name","namePlaceholder":"Company LLC","inn":"INN (tax ID)","ogrn":"OGRN","address":"Registered address","addressPlaceholder":"1 Example St, Moscow"},"cancel":"Cancel","save":"Save","deptSettings":"Department settings","dept":{"type":"Type","inheritTimezone":"Inherit from the organization","sla":"SLA (minutes)","slaPlaceholder":"Leave empty to turn off","tags":"Available customer tags","noTagHint":"See customers without tags (the general flow)","noTag":"No tag","noTags":"No tags available","tagsHint":"The set of customers an operator can see is the union of the tags of all their departments. “No tag” means customers whose source has not been attributed yet (the general flow); it is added if enabled in at least one of the operator’s departments.","ownHours":"Own working hours","separateBalance":"Separate account","separateBalanceHint":"The department’s channels are paid from a separate balance"},"branch":{"title":"Branch details","kpp":"KPP","bik":"BIK","address":"Actual address","addressPlaceholder":"2 Example St, Moscow","bank":"Bank name","bankPlaceholder":"Sberbank","account":"Settlement account","corrAccount":"Correspondent account","contact":"Contact person","contactPlaceholder":"John Smith","phone":"Phone"},"assignStaff":"Assign a staff member","staffMember":"Staff member","choose":"Choose","role":"Role","add":"Add","routeChannel":"Route a channel","linkChannel":"Link a channel","channelLabel":"Channel","route":"Route","link":"Link","operator":{"edit":"Edit operator","new":"New operator","name":"Name","password":"Password","role":"Role","chooseRole":"Choose a role","channels":"Available channels (in the department)","addChannelsFirst":"Add channels to the department first"},"rename":"Rename","deptNamePlaceholder":"Department name","addDept":"Add department"},"integrations":{"back":"Back to integrations","renovatioNewHint":"A new version of the integration is available, with flexible notification rules (filter + channel + status + operator + template, first match by priority). The old version keeps working — switch whenever convenient.","go":"Go →","title":"Integrations","bitrix24":"Bitrix24","bitrix24Hint":"CRM, open lines","bitrix24Short":"B24","mis":"Medical systems","renovatioOld":"Medical system for clinics (old version)","renovatio":"Medical system for clinics","renovatioNew":"Renovatio (new version)","renovatioNewDesc":"Rule-based notifications — filter + channel + status + operator + template","apiTokens":"API tokens","apiTokensHint":"Tokens for the Broadcast API","connected":"Connected","notConnected":"Not connected"},"bot":{"analytics":{"noData":"No data","total":"Total sessions","active":"Active","completed":"Completed","timeout":"Timed out","title":"Analytics"},"config":{"actions":{"agent":"Agent (LLM)","handoff":"Hand over to an operator","escalate":"Escalation","faq":"FAQ answer"},"noChannelsTitle":"No channels selected","noChannelsText":"The bot will turn on but will not reply in any channel — no channel is selected. Tick the channels where it should work.","enableAnyway":"Turn on anyway","jsonNeedsFields":"The JSON must contain domain and intents","jsonError":"JSON error: {error}","activeNoChannels":"On, but not replying: no channels selected","active":"The bot is on","inactive":"The bot is off","version":"Configuration version: {version}","turnOff":"Turn off","turnOn":"Turn on","name":"Bot name","systemPromptHint":"(global instructions for the LLM agent)","systemPromptPlaceholder":"You are a polite clinic assistant. Help book appointments and answer questions about prices and services. If you do not know the answer, hand over to an operator.","nluTitle":"NLU configuration","jsonEditor":"JSON editor","domain":"Domain","description":"Description","domainPlaceholder":"Medical clinic","intents":"Intents","unnamed":"(unnamed)","intentName":"Name (intent)","action":"Action","intentDescPlaceholder":"Booking a doctor’s appointment","examples":"Examples","commaSeparated":"(comma-separated)","examplesPlaceholder":"book me, I want an appointment, sign me up","faqAnswer":"FAQ answer","faqPlaceholder":"A ready-made answer for this intent","noIntents":"No intents. Add the first one.","entities":"Entities","entityName":"Name","nluJson":"NLU config (JSON)","apply":"Apply","improvementModel":"Model for conversation analysis (self-improvement)","improvementHint":"A separate model for nightly conversation analysis from the provider {provider}. Empty means the main model from the same provider is used.","improvementHintNoProvider":"A separate model for nightly conversation analysis from the provider set in AI settings. Empty means the main model from there is used.","sameAsMain":"Same as the main one","chooseProviderFirst":"First choose a provider and a key in the “AI settings” section.","fallback":"Fallback (not understood)","fallbackPlaceholder":"Text for when the bot did not understand the request","handoff":"Handoff (transfer to an operator)","handoffPlaceholder":"Text for when the conversation is handed over to an operator","sessionTimeout":"Session timeout (min)","maxMessages":"Max bot messages","operatorWait":"Waiting for an operator (min)","channels":"Channels where the bot replies","channelsHint":"The bot takes over the ticked channels: it replies to customers itself and hands over to an operator when it cannot cope. In the other channels messages go straight to operators.","noBotChannels":"There are no channels where the bot can reply. Connect a messenger or a website chat on the “Channels” page — the bot does not work in SMS, campaigns or reviews.","searchByName":"Search by name","selectedOf":"{selected} of {total} selected","selectAll":"Select all","clearAll":"Clear all","clearGroup":"clear the group","selectGroup":"select the group","offline":"· no connection","notSupported":"· the bot does not reply here","notFound":"Nothing found for “{query}”.","channelGone":"The channel has been deleted or is unavailable ({id})","remove":"remove","onNoChannels":"The bot is on but does not reply anywhere — no channel is selected. Tick the channels where it should work.","offNoChannels":"No channels selected. Until there are some, the bot will not reply even after it is turned on.","noneSuitable":"None of the selected channels suits the bot — it will not reply. Choose a messenger, a website chat or email.","saving":"Saving…","save":"Save settings","unsaved":"There are unsaved changes"},"flow":{"name":"Name","keywords":"Keywords","commaSeparated":"(comma-separated)","intentDescription":"Intent description","intentDescriptionHint":"(for the LLM NLU, Phase 2)","intentPlaceholder":"The customer wants to book an appointment","save":"Save scenario","list":"Scenarios ({count})","namePlaceholder":"Scenario name","intentIdPlaceholder":"Intent (for example: appointment)","keywordsPlaceholder":"Keywords, comma-separated","empty":"No scenarios. Create the first scenario for the bot.","summary":"{intent} · keywords: {keywords} · steps: {steps}","deleteTitle":"Delete scenario","deleteText":"The bot scenario will be deleted."},"steps":{"types":{"message":"Message","question":"Question","condition":"Condition","handoff":"Handoff to an operator","set_tag":"Tag","close":"Close"},"title":"Steps ({count})","adding":"Add: {type}","messagePlaceholder":"Message text (supports '{{variables}}')","questionPlaceholder":"Question text","variablePlaceholder":"Variable name (for example: specialty)","optionsPlaceholder":"Answer options, comma-separated (optional)","variable":"Variable","operators":{"equals":"Equals","not_equals":"Does not equal","contains":"Contains","not_contains":"Does not contain","exists":"Exists","not_exists":"Does not exist"},"value":"Value","gotoStep":"Go to step #","handoffReason":"Handoff reason","tagName":"Tag name"},"settings":{"title":"NLU bot","intro":"Handle customer requests automatically with NLU and an LLM agent.","creating":"Creating…","setup":"Set up the bot","tabs":{"config":"Settings","test":"NLU test","analytics":"Analytics"},"subtitle":"NLU detects the intent, code routes, the LLM agent replies"},"test":{"failed":"Test failed","title":"NLU test","you":"You:","notRecognized":"Not recognized","placeholder":"Enter text to test…"}},"channelForm":{"types":{"WEBCHAT":"Website widget","CASCADE":"Cascade sending","TWOGIS_REVIEWS":"2GIS reviews","YANDEX_REVIEWS":"Yandex reviews","PRODOCTOROV_REVIEWS":"ProDoctorov reviews","AVITO":"Avito"},"chooseChannel":"Choose a channel","timeoutMin":"Timeout (min)","min":"min","webchat":{"defaultWelcome":"Hello! How can we help?","defaultTitle":"Support","defaultPlaceholder":"Type a message…","primaryColor":"Primary color","headerColor":"Header color","position":"Widget position","bottomRight":"Bottom right","bottomLeft":"Bottom left","title":"Chat title","messengers":"Messenger buttons","messengersHint":"Channels or sources (tracking links) for the messenger buttons.","chooseChannelOrSource":"Choose a channel or a source","choose":"— Choose —","groupChannels":"── Channels ──","groupSources":"── Sources (tracking) ──","addMessenger":"Add a messenger","welcome":"Welcome message","logo":"Logo URL (optional)","placeholder":"Input field hint text","domains":"Allowed domains (optional)","domainsHint":"Leave empty to allow any domain","embedHint":"After the channel is created you will get a code to embed on your site."},"smsru":{"enterApiId":"Enter the API ID","probeFailed":"Could not check the sms.ru key","check":"Check the key","keyHint":"The API key from your sms.ru account (Settings → API).","probeResult":"Balance: {balance} ₽ · Today: {used}/{limit}","sender":"Sender name (from)","senderDefault":"Default (sms.ru)","senderHint":"Approved senders appear after the key is checked. Empty means the default sms.ru sender.","translit":"Transliteration (cheaper for Cyrillic)","ttl":"TTL, min:","account":"Balance: {balance} ₽ · Limit: {used}/{limit}","deliveryStatuses":"Delivery statuses:","callbackOk":"callback registered","callbackMissing":"callback NOT registered — delivery statuses will not arrive","connectError":"Connection error: {error}"},"warmup":{"presetNew":"New number (standard)","presetWarm":"Already warmed up","saved":"Warm-up settings saved","saveFailed":"Could not save the warm-up","resetDone":"The schedule was reset to the default","resetFailed":"Could not reset","presetSaved":"Preset saved","presetSaveFailed":"Could not save the preset","title":"Account warm-up","day":"day {day} · {percent}%","enable":"Enable warm-up","activeDays":"Active days:","schedule":"Warm-up schedule:","untilDay":"Until day","addRow":"Add a row","reset":"Reset to the default","presets":"Presets:","presetName":"Preset name","saveAsPreset":"Save the current settings as a preset","save":"Save warm-up"},"limit":{"overrideRemoved":"The individual limit was removed, the shared one applies","saved":"Channel limit saved","saveFailed":"Could not save the limit","removeFailed":"Could not remove the limit","countersReset":"Counters reset","countersResetFailed":"Could not reset the counters","title":"Sending limit","today":"{sent}/{limit} today","ownHint":"An individual limit for this channel. Untick to use the shared limit.","sharedHint":"The shared limit is used. Turn on to set an individual limit for this channel.","own":"Individual limit","perDay":"Limit/day:","pause":"Pause (ms):","resetCounters":"Reset counters"},"connectError":"Connection error","reviews":{"orgsNotFound":"No organizations found","twogisAuthFailed":"2GIS authorization failed","orgsFailed":"Could not get the organizations","connectNotConfigured":"AggreGate Connect is not configured on the server","yandexAuthFailed":"Yandex authorization failed","platforms":{"yandex":"Yandex","twogis":"2GIS","prodoctorov":"ProDoctorov"},"logoutConfirm":"Sign out of the {platform} account? The channel will be inactive until you authorize again.","logoutFailed":"Could not sign out","logoutDone":"Signed out. Authorize again to resume the channel.","logoutError":"Could not sign out","noAggregateId":"The channel is not linked to the delivery service — recreate the channel","connectNotConfiguredShort":"AggreGate Connect is not configured","reconnected":"Channel reconnected","reconnectFailed":"Could not reconnect","prodoctorovAuthFailed":"ProDoctorov authorization failed","twogisEmail":"2GIS email","twogisEmailHint":"The email of your account.2gis.com account","twogisPassword":"2GIS password","searching":"Searching for organizations…","findOrgs":"Find organizations","branch":"Department","logout":"Sign out of the account","org":"Organization","rating":"Rating {rating}","count":"{count, plural, one {# review} other {# reviews}}","interval":"How often to check for new reviews","hours":"{count, plural, one {# hour} other {# hours}}","autoLoad":"{platform} reviews will be loaded automatically as incoming messages. Operators’ replies will be published as replies to the reviews.","importHint":"Load existing reviews from {platform}. Already imported ones are skipped.","importHistory":"Import the review history","yandexSignedIn":"Signed in to Yandex. Choose a branch below.","otherAccount":"Sign in with another account","extChecking":"Checking for the AggreGate Connect extension…","extMissing":"The AggreGate Connect extension was not found","extHint":"Yandex blocks automated sign-ins. Install the extension to authorize manually in the browser.","extRecheck":"Check again","extInstalled":"The AggreGate Connect extension v{version} is installed","yandexWaiting":"Waiting for the Yandex sign-in…","reauthorize":"Authorize again","authorizeViaExt":"Authorize through AggreGate Connect","reconnecting":"Reconnecting…","reconnect":"Reconnect (refresh cookies)","backToLogin":"← Back to sign-in with login and password","authDone":"Authorization succeeded and the organization is selected. Press “Save” at the bottom of the form to apply the new cookies.","kind":"Review type","kindAll":"All reviews","kindCompany":"About the organization","kindStaff":"About the staff","prodoctorovEmail":"ProDoctorov email","prodoctorovEmailHint":"The email of your ProDoctorov account","prodoctorovPassword":"ProDoctorov password","lpuIdValue":"Clinic ID: {id}","lpuId":"Clinic ID","lpuIdHint":"The clinic identifier on ProDoctorov (enter it manually or find it through search)"},"avito":{"authFailed":"Avito authorization failed","intro":"Avito Messenger — replies to buyers in listing chats. The buyer starts the conversation; text and images can be sent.","steps":"Create the channel, then press “Authorize in Avito” — the Avito sign-in page opens. After you confirm, the channel connects automatically (no OAuth callback of your own is needed).","authorized":"The channel is authorized in Avito","authorize":"Authorize in Avito","waiting":"Open the Avito tab and confirm access — waiting for the channel to activate…","ownApp":"Optional — only if you use your own Avito OAuth application (client_credentials mode). Leave empty to authorize through Avito (recommended).","clientId":"client_id (optional)","clientIdPlaceholder":"Avito application client_id","clientSecret":"client_secret (optional)","clientSecretPlaceholder":"Avito application client_secret"},"savedConnected":"Channel saved and connected","savedNotConnected":"Saved, but could not connect — press “Connect” manually","editTitle":"Edit channel","addTitle":"Add channel","tabs":{"settings":"Settings","limitsWarmup":"Limits and warm-up","limits":"Limits","appearance":"Appearance"},"name":"Channel name","namePlaceholder":"My Telegram bot","type":"Channel type","free":"Free","perMonth":"{price} ₽/month","department":"Department (optional)","noDepartment":"No department","departmentHint":"Linking to a department helps when invoices are generated","telegram":{"tokenHint":"Get the token from @BotFather","syncOnStart":"Sync when the server starts","syncOnStartHint":"Fetch missed messages via getUpdates when the API starts","personalHint":"After the channel is created you will need to scan a QR code in the Telegram app to connect your personal account."},"requestContact":"Request the contact on the first message","requestContactHint":"Send a “Share contact” button to new customers without a phone number","shareContact":"Share contact","max":{"tokenHint":"Get the token in the bot settings at max.ru","personalHint":"After the channel is created you will need to scan a QR code in the MAX app to connect your personal account."},"instagram":{"account":"Account name","accountHint":"Needed only as the channel label in the list. Sign-in is separate — after the channel is created press “Authorize” and enter the login and password.","realtime":"Instant delivery of incoming messages","realtimeHint":"Messages arrive in a fraction of a second instead of by periodic polling, but a permanently “active” connection is more noticeable to the platform’s anti-fraud. The change takes about 30 seconds to apply; polling keeps working in either mode."},"igb":{"title":"Official Instagram Direct connection — for replying to customers","window":"You can reply within {hours} hours of the customer’s last message; after that, only after their next message. Writing first, campaigns and cascade steps are not possible.","limits":"Text — up to {limit} characters. Files: {formats}. A file caption is sent as a separate message.","login":"After the channel is created the Instagram sign-in opens: sign in with the account you are connecting and allow access to messages. A professional account is required (business or creator).","network":"The Instagram page may not open on your network.","migration":"Switching from the login-based “Instagram” channel? Connect this channel first, then turn the old one off — otherwise every message arrives twice and the bot replies twice."},"vk":{"token":"Community access token","tokenHint":"Get the token in the community settings: Manage → API usage → Access tokens","groupId":"Community ID","groupIdHint":"The numeric community ID (without the minus sign). You can find it in the address bar or in the settings.","userToken":"User token (optional)","userTokenHint":"An admin user’s token, used to get direct links to videos.","getToken":"Get a token","callbackHint":"After the channel is created you will need to set up the Callback API in the VK community settings."},"optionalShort":"opt.","imobis":{"tokenHint":"The IMOBIS API token for sending VK notifications","groupId":"VK group ID","groupIdHint":"The VK group ID for sending notifications"},"whatsapp":{"hint":"After the channel is created you will need to scan a QR code in the WhatsApp app to connect."},"proxy":{"use":"Use a proxy","type":"Proxy type","host":"Host","port":"Port","login":"Login (opt.)","password":"Password (opt.)"},"sms":{"hint":"After the channel is created you will need to scan a QR code in the SMS Gate mobile app to connect."},"cascade":{"steps":"Cascade steps","hint":"The message is sent through each channel in turn. Once it is delivered, the cascade stops.","addStep":"Add a step","repeat":"Repeating the cycle","maxCycles":"Maximum cycles","noRepeat":"1 = no repeat","pause":"Pause between cycles (min)"},"email":{"imap":"Incoming mail (IMAP)","smtp":"Outgoing mail (SMTP)","server":"Server","login":"Login (email)","password":"Password","tls":"Use TLS/SSL","ssl465":"SSL/TLS (port 465)","starttls":"Turn off for STARTTLS (port 587)","senderName":"Sender name","senderPlaceholder":"Support team","signature":"Signature (optional)","signaturePlaceholder":"--\nBest regards,\nSupport team","autoCheck":"Automatic mail check","interval":"Check interval (ms)","intervalHint":"30000 ms = 30 seconds","gmailHint":"Gmail: Use an app password instead of your regular password. Turn on IMAP access in the Gmail settings.","check":"Check the connection"},"sync":{"done":"Sync finished: {synced} new, {skipped} already existing ({total} in total)","failed":"Could not sync the conversations","button":"Sync conversations","hint":"Load the list of conversations from the messenger. Existing contacts are skipped."},"groups":{"title":"Group chat support","hint":"Receive messages from groups and broadcast channels. Off by default — groups from the messenger are not loaded into Dialog Gate. When on, new group messages arrive in the conversation list with the “Groups” type."},"widget":{"anim":{"spinOnHover":"Spin on hover","breathe":"Breathing","ring":"Ring","bounce":"Bounce"},"intro":"Applies to the widget embedded on the site. “Classic” or empty keeps the previous look (backward compatibility).","buttonStyle":"Button style","classic":"Classic","coin":"Coin","pageTheme":"Page theme","light":"☀ Light","dark":"☾ Dark","placement":"Placement","size":"Widget size","position":"Position","offsetX":"Horizontal offset","offsetY":"Vertical offset","content":"Content","ctaText":"Button text","ctaPlaceholder":"Book now","logoUrl":"Logo URL","logoUrlHint":"A link to an image on the web. Empty or an error shows a placeholder.","link":"Link on click","linkHint":"Where a click leads. Empty opens the booking form.","newWindow":"Open in a new window","newWindowHint":"target=_blank when following the link","coinColor":"Coin color","coinColorHint":"A custom color in HEX or RGB. The coin’s highlight and shadow are picked automatically.","textColor":"Text color","behavior":"Behavior","exitIntent":"Exit intent (desktop)","exitIntentHint":"A quick upward cursor move → tier 2/3 sooner","decay":"Decay on interaction","decayHint":"A click or typing resets the escalation","tiers":"Tier thresholds (seconds of inactivity)","tier1":"Tier 1 — soft appearance","tier1Hint":"Fade + slide + one bounce. Or right away when scrolling past the first screen.","tier2":"Tier 2 — speech bubble","tier2Hint":"Further inactivity after tier 1. The key conversion moment.","tier3":"Tier 3 — stronger gesture","tier3Hint":"Further inactivity after tier 2. Shown once — this is the ceiling.","sensitivity":"Sensitivity","idle":"Attention pause","idleHint":"How much quiet (no scrolling, mouse or typing) counts as a “pause”. Less is more aggressive.","spinSpeed":"Coin spin speed","spinSpeedHint":"The time of one full turn. In tier 3 the turn is ×1.8. Hover uses this value too.","extraAnim":"Extra coin animations","chat":"Chat","preview":"preview","previewTitle":"Preview","secShort":"s"},"timing":{"tiers":{"0":"quiet","1":"soft appearance","2":"speech bubble","3":"stronger gesture"},"ctaDefault":"Book now","title":"Timing tuning panel","tier":"Tier {tier} — {label}","notShown":"The widget is not shown yet","frozen":"Escalation is frozen (decay)","shown":"The coin is shown","clickToFreeze":"Click to freeze (decay)","tier3Loop":"Tier 3 → loop","tierNext":"Tier {from} → {to} (inactivity)","seconds":"{elapsed} / {total} s","paused":"attention: PAUSE","scrolled":"scrolled > 1 screen","reset":"↻ Reset the session"},"proxyMode":{"on":"Proxy mode turned on","onFailed":"Could not turn the proxy on","off":"Proxy mode turned off","offFailed":"Could not turn the proxy off","rotated":"A new key was generated. Copy it — the old key no longer works.","rotateFailed":"Could not rotate the key","stateOn":"on","stateOff":"off","intro":"Turning this on generates a proxyApiKey — the client uses it in place of the Telegram bot token and works with the proxy as with the real Bot API. Updates are fanned out to your customerWebhookUrl, which you set through the proxy itself (/setWebhook).","enabling":"Turning on…","enable":"Turn the proxy on","url":"URL for Bot API requests","keyLabel":"proxyApiKey (secret — do not publish)","webhookHint":"The webhook is set up through the proxy itself:","notManaged":"Dialog Gate does not manage customerWebhookUrl / customerWebhookSecret.","notSetDashed":"— not set —","set":"set","notSet":"not set","rotate":"Rotate the key","disable":"Turn off","rotateTitle":"Rotate the proxyApiKey?","rotateText":"The old key stops working immediately (single key, no grace period). Every instance using the old key will stop working. customerWebhookUrl/Secret are kept.","rotateConfirm":"Rotate","disableTitle":"Turn the proxy off?","disableText":"proxyApiKey, customerWebhookUrl and customerWebhookSecret will be deleted. The old key stops working at once. Turning it on again gives a new key; the old one cannot be restored.","copy":"Copy","working":"Working…"}},"connect":{"statusFailed":"Could not get the status","initFailed":"Initialization failed","wrongPassword":"Incorrect password","retry":"Retry","pressToConnect":"Press the button to connect {app}","connectApp":"Connect {app}","initializing":"Initializing {app}…","generatingQr":"Generating the QR code…","scanQr":"Scan the QR code in the {app} app","telegramPath":"Telegram → Settings → Devices → Link Desktop Device","maxPath":"MAX → Settings → Devices → Link a device","whatsappPath":"WhatsApp → Linked devices → Link a device","smsPath":"Open the SMS Gate app and scan the code","openOnPhone":"Or open the link on your phone","twoFactor":"Two-factor authentication is required","twoFactorPlaceholder":"Enter the 2FA password","confirm":"Confirm","connected":"{app} is connected!","disconnected":"{app} is disconnected","reconnect":"Reconnect","title":"Connecting {app}","channel":"Channel:","authOk":"Authenticated, connecting…","number":"Number: +{phone}","connectingAfterScan":"Connecting after the scan…","stateFailed":"Could not get the connection state","instagram":{"inProgress":"Sign-in is already in progress — wait for the result.","attemptsExceeded":"The sign-in attempt limit is used up. Try again in a day or contact the administrator.","startFailed":"Could not start the sign-in","codeFailed":"Could not send the code","connected":"The account is connected","confirmOnPhone":"Confirm the sign-in on your phone","confirmOnPhoneHint":"Instagram sent a “Was this you?” notification to the app. Open it on the phone where you are already signed in to this account and tap “This was me”. No code is needed — this window updates by itself.","waiting":"Waiting for confirmation — about 10 minutes","challenge":"Instagram is checking the sign-in","enterCode":"Enter the confirmation code","challengeHint":"Confirm the sign-in in the Instagram app on your phone — this window updates by itself. If a code arrived by email or SMS instead, enter it here.","codeHint":"Instagram sent it by email, SMS or to an authenticator app.","sending":"Sending…","signingIn":"Signing in…","username":"Username","password":"Password","passwordHint":"The password is used only to sign in and is not stored anywhere.","loggingIn":"Signing in…","logIn":"Sign in","title":"Connecting Instagram"},"igb":{"openFailed":"Could not open the Instagram page","accountTail":"account …{tail}","account":"account","connectedAs":"Connected: {account}","incomingHint":"Incoming messages will start arriving in conversations.","duplicate":"This account is also connected through the login-based channel {channels}. Turn it off — otherwise every message arrives twice and the bot replies twice.","intro":"Instagram opens in a new tab: sign in with the account you are connecting and allow access to messages.","professional":"The account must be a professional one (business or creator). A personal Instagram account will offer to switch by itself.","network":"The Instagram page may not open on your network.","openAgain":"Open Instagram again","signIn":"Sign in to Instagram","popupBlocked":"The browser blocked the new tab — open the Instagram page using the link. It is valid for 10 minutes.","openPage":"Open the Instagram page","waiting":"Waiting for permission in Instagram — this window updates by itself","grantedNotConnected":"Access was allowed but there is no connection","reasonPersonal":"the account is personal and was not switched to a professional one;","reasonPermission":"the messaging permission was unticked at sign-in — sign in again and keep all the boxes ticked;","reasonOtherChannel":"the account is already connected to another channel;","reasonNotFinished":"the Instagram page opened but the sign-in was not finished — press “Sign in to Instagram” again.","title":"Connecting Instagram Business","accessLost":"Access to Instagram was lost. Sign in to Instagram again and allow access.","accessLostReason":"Access to Instagram was lost ({reason}). Sign in to Instagram again and allow access."},"yandex":{"invalidCredentials":"Incorrect login or password","noPhone":"The account has no linked phone. Use authorization through the extension.","smsLimit":"The SMS sending limit was exceeded. Try again in a few minutes.","wrongCode":"Incorrect code. Try again.","codeExpired":"The code has expired. Request a new one.","sessionExpired":"The session has expired. Start the authorization again.","captchaWrong":"The captcha was not accepted. Try again.","serviceError":"An error on the service side. Try again or use the extension.","unknown":"Unknown error","requestFailed":"Request failed","manualChoice":"Manual choice","needsExtension":"Yandex requires manual entry through the AggreGate Connect extension","login":"Email / Yandex ID login","password":"Password","signIn":"Sign in to Yandex","viaExtension":"Or authorize through the AggreGate Connect extension","requesting":"Requesting Yandex…","codeSentPush":"The code was sent to the Yandex Key app","codeSentSms":"The code was sent by SMS to {phone}","codeLabel":"Confirmation code ({length} digits)","confirm":"Confirm","resend":"Send the code again","useMethod":"Use {method}","captcha":"Yandex requested a captcha check","captchaPlaceholder":"Enter the text from the picture","send":"Send"},"embed":{"title":"Code to embed on your site","hint":"Add this code before the closing '<'/body> tag on your site:","copied":"Copied!","copy":"Copy","how":"How it works","how1":"• The widget appears in the bottom right corner of your site","how2":"• Visitors can write to you straight from the site","how3":"• Messages arrive in this channel","how4":"• The message history is kept for every visitor","api1":"• AggregateWebchat.open() — open the chat","api2":"• AggregateWebchat.close() — close the chat","api3":"• AggregateWebchat.expand() — show the links","copyCode":"Copy the code","apiTest":"API test"}},"monitoring":{"periods":{"1d":"24 hours","7d":"7 days","30d":"30 days"},"incident":{"open":"Open","acknowledged":"Acknowledged","resolved":"Resolved"},"duration":{"minutes":"{minutes} min","hoursMinutes":"{hours} h {minutes} min","daysHours":"{days} d {hours} h"},"title":"Channel monitoring","incidents":"Incidents","openCount":"{count} open","mttr":"Avg. MTTR","channels":"Channels","uptime":"Uptime by channel","channel":"Channel","status":"Status","downtime":"Downtime","start":"Started","durationLabel":"Duration","reaction":"Reaction","notification":"Notification","all":"All","filterOpen":"Open","filterAcknowledged":"Acknowledged","filterResolved":"Resolved","slaBroken":"Breached","manual":"Manually","empty":"No incidents in the selected period"},"apiTokens":{"docs":{"f0":"Sending messages","f1":"Message text. Optional if an attachment is passed.","f2":"A public HTTPS URL of the file. It must be reachable from the messenger’s servers.","f3":"The file name with its extension — what the customer sees in the messenger.","f4":"File size in bytes.","f5":"A caption for the media (image/video only).","f6":"Your ID for tracking","f7":"Button text","f8":"Callback data (for type=callback). Arrives in the message.callback webhook","f9":"URL (for type=url)","f10":"Remove the reply keyboard (Telegram)","f11":"Remove the inline buttons automatically after a press","f12":"ID of the created message","f13":"Conversation ID","f14":"Your ID (if you passed one)","f15":"Channel ID","f16":"Phone number","f17":"Registered in the messenger","f18":"Channel type","f19":"Channels","f20":"Channel name","f21":"Bot username","f22":"Conversation statuses","f23":"Name","f24":"HEX color","f25":"Default status","f26":"List of operators","f27":"Name","f28":"Avatar URL","f29":"Managing conversations","f30":"Working with customers","f31":"Search by name, phone, email","f32":"Filter by phone","f33":"Page (default 1)","f34":"Count (default 50, max 100)","f35":"Array of customers","f36":"Total count","f37":"Current page","f38":"Page size","f39":"Customer ID","f40":"Phone","f41":"Operator’s note","f42":"Customer tags","f43":"Conversations (id, channelType, status, lastMessageAt)","f44":"Note","f45":"Customer tags","f46":"Tag ID","f47":"Sort order","f48":"Receiving events","f49":"URL for delivering events","f50":"Key for the HMAC-SHA256 signature","f51":"Event type","f52":"Message ID","f53":"Sender / recipient","f54":"Message text","f55":"Your ID","f56":"Status (for message.status)","f57":"Customer name (incoming/outgoing)","f58":"Customer phone (if any)","f59":"Button payload (for message.callback)","f60":"Callback ID (for message.callback, for the reply)","f61":"— Send a message","f62":"— Check a contact","f63":"Checks whether the number is registered in the messenger. Channels: WHATSAPP, TELEGRAM_PERSONAL, MAX_PERSONAL.","f64":"— List of connected channels","f65":"— List of statuses","f66":"— List of operators","f67":"— Update a conversation","f68":"All parameters are optional. Returns the full conversation object with customer, channel, status, assignedTo.","f69":"— List of customers","f70":"Pagination: page, limit (max 100). Filters: search (name/phone/email), phone, tagId.","f71":"— Customer card","f72":"Returns the customer with tags and the latest conversations (up to 20).","f73":"— Update a customer","f74":"All parameters are optional.","f75":"— Add a tag to a customer","f76":"— Remove a tag from a customer","f77":"— List of available tags","f78":"Channel ID from GET /integrations","f79":"Bots (Telegram, MAX): chatId — the numeric ID from the from field of the incoming webhook. Personal channels (WhatsApp, TG Personal, MAX Personal, SMS): phone number","f80":"Message attachment: '{' url, filename, mimeType, type?, size?, caption? '}'","f81":"MIME type, for example: application/pdf, image/jpeg, video/mp4.","f82":"Category: image, video, audio, document.","f83":"Buttons (Telegram Bot, MAX). A two-dimensional array: rows → buttons. Each button: '{' type, text, payload?, url? '}'","f84":"Type: callback (inline), url (link), request_contact (contact request)","f85":"Channel ID (use it as channelId)","f86":"Status ID (for PUT /conversations/:id)","f87":"Operator ID (for assignedToId)","f88":"Status ID from GET /statuses","f89":"Operator ID from GET /operators","f90":"Tag ID from GET /customer-tags","params":"Parameters","response":"Response","ex":{"ex1":"Example 1: text + buttons","ex2":"Example 2: a document","ex3":"Example 3: a photo with a caption","confirmBooking":"Please confirm your booking:","confirm":"✅ Confirm","cancel":"❌ Cancel","openSite":"Open the website","contractAttached":"The contract is attached","contractFile":"Contract-2026.pdf","clinicPhoto":"A photo from the clinic","statusNew":"New","statusInProgress":"In progress","firstName":"John","fullName":"John Smith","fullNameLong":"John A. Smith","vipNote":"VIP customer","vip":"VIP","regularNote":"Regular customer","primary":"First visit","incoming":"Incoming message","hello":"Hello!","callbackPressed":"An inline button press (Telegram Bot, MAX)"},"create":"Create (POST)","webhookFormat":"Incoming webhook format","webhookHint":"A POST to your URL. The X-Webhook-Signature header is sent if a secret is set.","title":"Broadcast API documentation","auth":"Authorization:","responseFormat":"Response format","wrapped":"All responses are wrapped in '{' success, data '}'. On an error:","curl":"Example (cURL)"},"createFailed":"Could not create the token","deleteFailed":"Could not delete the token","updated":"Token updated","updateFailed":"Could not update the token","enterName":"Enter a token name","deleteTitle":"Delete the API token","deleteText":"Token “{name}” will be deleted. Every integration that uses it will stop working.","copyFailed":"Could not copy to the clipboard","adminOnly":"Only an administrator can manage API tokens","title":"API tokens","subtitle":"Tokens for integrating with external systems through the Broadcast API","create":"Create a token","columns":{"name":"Name","token":"Token","created":"Created","lastUsed":"Last used","actions":"Actions"},"hide":"Hide","show":"Show","copy":"Copy","edit":"Edit","empty":"No API tokens","createFirst":"Create the first token","editTitle":"Edit the token","permissions":"Permissions","perm":{"messaging":"Messaging — sending messages","webhooks":"Webhooks — managing webhooks","integrations":"Integrations — access to channels and statuses"},"saving":"Saving…","created":"Token created","newTitle":"New API token","createdOk":"The token was created","copyNow":"Your token (copy it now — it will not be shown in full again)","done":"Done","nameLabel":"Token name","namePlaceholder":"For example: CRM Integration"},"operators":{"enterPassword":"Enter a password","error":"Something went wrong","deleteTitle":"Delete operator","deleteText":"Operator “{name}” will be deleted.","deleteFailed":"Could not delete the operator","title":"Operators","subtitle":"Manage operators and their access","search":"Search by name, email…","add":"Add an operator","columns":{"operator":"Operator","channels":"Channels","status":"Status","actions":"Actions"},"allChannels":"All channels","noChannels":"No channels","online":"Online","offline":"Offline","edit":"Edit","notFound":"Nothing found for “{query}”","empty":"No operators","addFirst":"Add the first operator","editTitle":"Edit operator","newTitle":"New operator","name":"Name","password":"Password","role":"Role","chooseRole":"Choose a role","channelsHint":"Channel access is set up through departments in the “Organizations” section","availableChannels":"Available channels","noAvailable":"No channels available"},"stats":{"total":"Total: {total}","heatMessages":"{day} {hour}:00 — messages: {count}","heatConversations":"{day} {hour}:00 — conversations: {count}","less":"Less","more":"More","lines":{"messages":"Messages","conversations":"Conversations","customers":"Customers"},"sla":{"excellent":"Excellent","ok":"Acceptable","attention":"Needs attention","target":"Target: {target}%"},"metrics":{"conversations":{"title":"Conversations","description":"The total number of conversations (chats) with customers in the selected period. A conversation is created on the customer’s first message and can contain many messages.","formula":"The sum of all conversations created in the period"},"messages":{"title":"Messages","description":"The total number of sent and received messages. Includes both incoming (from customers) and outgoing (from operators) messages.","formula":"Incoming + outgoing messages"},"customers":{"title":"Customers","description":"Unique customers you corresponded with. New customers are those who contacted you for the first time in the selected period.","formula":"The number of unique customers with active conversations"},"sla":{"title":"SLA (Service Level Agreement)","description":"The share of conversations in which the operator’s first reply came within the target time. Shows the quality of service and how responsive the team is.","formula":"(Replies within SLA / All conversations with replies) × 100%"},"slaGauge":{"title":"SLA score","description":"A visual indicator of SLA compliance. Green — target met (≥90%), yellow — acceptable (≥72%), red — needs attention (<72%).","formula":"(Conversations answered within SLA / All conversations) × 100%"},"avgResponseTime":{"title":"Average response time","description":"The average time from receiving the customer’s message to the operator’s first reply. The median shows the “typical” time and is less affected by outliers.","formula":"Sum of first response times / Number of conversations"},"avgResolutionTime":{"title":"Average resolution time","description":"The average time from creating a conversation to closing it (moving it to a final status). Shows how fast the team resolves customers’ questions.","formula":"Sum of (closing time − creation time) / Number of closed conversations"},"retention":{"title":"Returning customers","description":"The share of customers who contacted you again. A high figure may point to loyalty or to questions left unresolved the first time.","formula":"(Returning customers / All customers) × 100%"},"dailyDynamics":{"title":"Daily dynamics","description":"A chart of how the main figures (conversations, messages, customers) change by day over the selected period. Helps to spot trends and anomalies."},"statusDistribution":{"title":"Conversations by status","description":"How conversations are distributed across their current statuses. Helps to see how many are in progress, waiting for a reply or closed."},"topChannels":{"title":"Top 5 channels","description":"A ranking of communication channels by the number of conversations. Shows which channels are most popular with customers.","formula":"The number of conversations per channel, sorted in descending order"},"hourlyActivity":{"title":"Activity by hour","description":"A heat map of activity by day of the week and hour. The brighter the cell, the more messages at that time. Helps to plan operators’ workload.","formula":"The number of messages for each hour of each day of the week"},"operatorsLeaderboard":{"title":"Operator leaderboard","description":"A table with each operator’s key metrics: conversations handled, messages, response speed and SLA compliance."},"channelsComparison":{"title":"Channel comparison","description":"A detailed comparison of all channels by key metrics: conversation volume, response speed, SLA compliance."},"channelsShare":{"title":"Channel share","description":"A pie chart of how conversations are split between channels, in per cent.","formula":"(Channel conversations / All conversations) × 100%"},"statusFunnel":{"title":"Status funnel","description":"Shows the number of conversations at each stage (status) and the conversion between stages. Helps to find bottlenecks in handling.","formula":"Conversion = (Conversations at the current stage / Conversations at the previous stage) × 100%"}},"tabs":{"overview":"Overview","team":"Team","channels":"Channels"},"time":{"seconds":"{value} s","minutes":"{value} min","hours":"{value} h","hoursMinutes":"{hours} h {minutes} min"},"csv":{"allTime":"All time","title":"Dialog Gate statistics","period":"Period: {period}","slaTarget":"SLA target: {minutes} minutes","general":"=== GENERAL ===","change":"Change","incoming":" - Incoming","outgoing":" - Outgoing","new":" - New","slaSection":"=== SLA AND TIME ===","withinSla":"Replies within SLA","median":"Median response time","p90":"90th percentile","closed":"Conversations closed","newCustomers":"New customers","returning":"Returning customers","operators":"=== OPERATORS ===","channels":"=== CHANNELS ===","statuses":"=== STATUSES ===","count":"Count","metric":"Metric","value":"Value"},"cols":{"type":"Type","name":"Name","conversations":"Conversations","messages":"Messages","customers":"Customers","avgResponse":"Avg. response time","avgResolution":"Avg. resolution time","returning":"Returning customers","channel":"Channel","status":"Status","operator":"Operator","avgResponseShort":"Avg. response","avgResolutionShort":"Avg. resolution"},"noAccess":{"title":"Access restricted","text":"You do not have permission to view statistics"},"title":"Statistics","subtitle":"Analytics and metrics for the selected period","refresh":"Refresh (skip the cache)","filters":"Filters","exportCsv":"Export CSV","filter":{"channels":"Channels","allChannels":"All channels","operators":"Operators","allOperators":"All operators","statuses":"Statuses","allStatuses":"All statuses","tags":"Tags","allTags":"All tags"},"slaTarget":"SLA target (minutes)","slaOptions":{"m1":"1 min (aggressive)","m3":"3 min","m5":"5 min (live chat)","m10":"10 min","m15":"15 min (standard)","m30":"30 min","m60":"1 hour (email)","m240":"4 hours"},"compare":"Comparison","compareWithPrevious":"With the previous period","loadFailed":"Could not load the statistics","inOut":"{incoming} in / {outgoing} out","newCount":"+{count} new","slaLabel":"SLA ({minutes} min)","of":"{value} of {total}","targetMinutes":"Target: {minutes} min","medianValue":"Median: {value}","closedValue":"Closed: {value}","noOperators":"No operators","noChannels":"No channels"},"sources":{"session":{"WAITING":"Waiting","MATCHED":"Matched","EXPIRED":"Expired","UNCERTAIN":"Uncertain"},"linkCopied":"Link copied","fillRequired":"Enter a name and choose a channel","created":"Source created","updated":"Source updated","createFailed":"Could not create","updateFailed":"Could not update","turnedOff":"Source turned off","turnedOn":"Source turned on","deleteTitle":"Delete source","deleteText":"Source “{name}” and all its statistics will be deleted. Continue?","deleted":"Source deleted","deleteFailed":"Could not delete","title":"Sources","subtitle":"Tracking links for attributing advertising sources","create":"Create a source","clicksIn":"Clicks {period}","matched":"Matched","conversion":"Conversion","siteCode":"Code for the site","siteCodeHint":"Insert before the closing '<'/body> tag on pages that have /go/... links","codeCopied":"Code copied","copied":"Copied","copy":"Copy","scriptHint":"The script automatically passes UTM tags and advertising identifiers (gclid, yclid, fbclid, roistat) from the page URL into links of the form /go/...","scriptHint2":"A user arrives from an ad with UTM tags and clicks the messenger link — the tags are kept.","search":"Search by name, channel, link or UTM…","allChannels":"All channels","deletedSuffix":" (deleted)","tagFilterHint":"The tag assigned on a match","allTags":"All tags","noTag":"No tag","activityFilterHint":"Whether the source is active","all":"All","active":"Active","inactive":"Turned off","resetFilters":"Reset filters","notFoundTitle":"Nothing found","notFoundText":"No source matches the selected filters","emptyTitle":"No sources","emptyText":"Create a tracking link to track your advertising channels","noClicksInPeriod":"There were no clicks in the selected period ({period}) — widen the period to see statistics.","cols":{"name":"Name","channel":"Channel","tag":"Tag","link":"Link","clicks":"Clicks","matchedShort":"Matched","activity":"Activity","actions":"Actions","clickTime":"Click time","status":"Status","customer":"Customer"},"matchedIn":"Matched {period}","conversionHint":"The share of clicks that led to a conversation. A match may happen later than the click, so the figure for a recent period keeps growing","createdAt":"created {date}","copyLink":"Copy the link","linkActive":"Active","linkInactive":"Off","edit":"Edit","turnOff":"Turn off","turnOn":"Turn on","log":"Click and match log ({count}) {period}","lastShown":"showing the latest {count}","noClicks":"No clicks","showMore":"Show more","editTitle":"Edit source","newTitle":"New source","form":{"name":"Name *","namePlaceholder":"Google Ads — Telegram","channel":"Channel *","chooseChannel":"Choose a channel","utm":"UTM tags","tag":"Tag on a match","tagHint":"On a successful match the tag is added to the conversation.","window":"Match window: {seconds} s","seconds":"{seconds} s"}},"cascade":{"status":{"RUNNING":"In progress","DELIVERED":"Delivered","FAILED":"Not delivered","CANCELLED":"Cancelled"},"title":"Cascade sending","subtitle":"Delivery statistics across channel chains","refresh":"Refresh","allChannels":"All channels","total":"Total","failed":"Failed","avgTime":"Avg. time","bySteps":"Delivery by step","step":"Step {step}: {channel}","executions":"Executions","cols":{"date":"Date","status":"Status","customer":"Customer","channel":"Channel","step":"Step","deliveredVia":"Delivered via","message":"Message","actions":"Actions"},"cancel":"Cancel","page":"Page {page} of {pages} ({total} in total)","prev":"Back","next":"Next","empty":"No cascade executions in the selected period","createHint":"Create a cascade channel to get started"},"reviews":{"topics":{"service":"Service","quality":"Quality","price":"Price","staff":"Staff","waiting":"Waiting","cleanliness":"Cleanliness","location":"Location","communication":"Communication","result":"Result","atmosphere":"Atmosphere","other":"Other"},"csv":{"title":"Review analytics","general":"=== GENERAL ===","breakdown":"=== RATING BREAKDOWN ===","responseSpeed":"=== RESPONSE SPEED ===","staff":"=== STAFF ===","channels":"=== CHANNELS ===","topics":"=== TOPICS ===","reviews":"=== REVIEWS ({count}) ===","positive":"Positive (4–5)","negative":"Negative (1–3)","repliesOfTotal":"Replies / Total"},"cols":{"metric":"Metric","value":"Value","total":"Total","reviews":"Reviews","rating":"Rating","count":"Count","name":"Name","ratingAvg":"Rating","positive":"Positive","negative":"Negative","respondedPct":"Replied %","channel":"Channel","positivePct":"Positive %","avgResponse":"Avg. reply","topic":"Topic","date":"Date","customer":"Customer","phone":"Phone","employee":"Staff member","text":"Text","source":"Source","moderation":"Moderation status","complaint":"Complaint","comments":"Comments","response":"Reply","branch":"Branch","status":"Status","kind":"Review type"},"target":{"organization":"About the organization","employee":"About the staff"},"avgRating":"Average rating","noResponse":"No reply","avgTime":"Average time","median":"Median","responded":"Replied","moderation":{"published":"Published","onMod":"In moderation","correct":"Needs correction","rejected":"Rejected","deletedByAuthor":"Deleted by the author","moved":"Moved","refuted":"Refuted"},"yes":"Yes","no":"No","breakdown":"Rating breakdown","topicsTitle":"Review topics","branchCompare":"Branch comparison","noBranchData":"No data by branch","byStaff":"Reviews by staff member","noStaffReviews":"No reviews about staff","totalReviews":"Total reviews","positive":"Positive","stars45":"4–5 stars","allChannels":"All channels","allSources":"All sources","refresh":"Refresh","exportCsv":"Export CSV (including the list of reviews)","searchText":"Search the text","onlyComplaints":"Only with complaints","notRated":"Not counted in the rating","withComments":"With comments","unresolvedComplaint":"There is an unresolved complaint","onModHint":"The review is being moderated by the platform","notRatedHint":"Not counted in the public rating","openDialog":"Go to the conversation","ratingDynamics":"Rating dynamics","responseSpeed":"Reply speed","repliesOfTotal":"Replies/Total","emptyTitle":"No review data","noReviews":"No reviews","title":"Reviews","noAccess":"No access to analytics","subtitle":"Review analytics for the selected period","tabs":{"analytics":"Analytics","reviews":"Reviews","appointments":"Post-appointment ratings","staff":"Staff"},"emptyText":"Connect a 2GIS channel and import reviews to see analytics.","onPlatform":"on the platform: {rating}","per":{"month":"month","week":"week","day":"day"},"ratingPer":"Rating ({period})","stars":"{count, plural, one {# star} other {# stars}}","all":"All","withResponse":"With a reply","more":"More","hasText":"(has text)","commentsCount":"Comments: {count}","status":{"RECEIVED":"Received","PENDING":"Pending","EXPIRED":"Expired"},"pager":"Total: {total} · Page {page} of {pages}","noReviewsText":"Import reviews or ask a customer for a rating.","noStaffText":"Data appears after importing reviews that mention staff members.","appointments":{"emptyTitle":"No rating requests in the period","emptyText":"Post-appointment ratings are collected by the Renovatio integration: after a completed visit the patient gets a request to rate 1–5. Set up a REVIEW rule in the integration for the data to appear.","sent":"Requests sent","received":"Ratings received","conversion":"conversion {rate}%","negative":"Negative (1–3)","ofReceived":"{percent}% of those received","avg":"Average rating","breakdown":"Rating breakdown","cols":{"sent":"Sent","response":"Reply","rating":"Rating","comment":"Comment","patient":"Patient","clinic":"Clinic"},"noResponse":"no reply","openDialog":"Open the conversation","pager":"Page {page} of {pages} · {total} in total"},"import":{"done":"Import finished","summary":"Imported: {imported}, skipped: {skipped}","summaryErrors":"Imported: {imported}, skipped: {skipped}, errors: {errors}","failed":"Import failed","title":"Import reviews","intro":"Import the review history from the channel {channel}. Reviews already imported are skipped.","operator":"Operator for the imported reviews","dontAssign":"Do not assign","operatorHint":"Will be assigned to all imported reviews","status":"Status for the imported reviews","default":"Default","statusHint":"Applies to all imported reviews — whether or not the organization has replied","closeReason":"Close reason","dontSpecify":"Do not specify","progress":"Importing… page {page} of {pages}","starting":"Starting the import…","imported":"Imported: {count}","skipped":"Skipped (already there): {count}","errors":"Errors: {count}","receivedFromPlatform":"Received from the platform: {count}","totalOnPlatform":"Total on the platform: {count}","stopped":"Import stopped","stop":"Stop the import","submit":"Import"}},"billing":{"tx":{"DEPOSIT":"Top-up","CHANNEL_FEE":"Channel fee","REFUND":"Refund","TRANSFER":"Transfer"},"days":"{count, plural, one {# day} other {# days}}","trialUntilDate":"The account trial lasts until {date}.","noDepartment":"No department","csv":{"amountRub":"Amount (RUB)","subtotal":"Subtotal","total":"TOTAL"},"noOpsToExport":"No transactions to export","cols":{"date":"Date","type":"Type","amount":"Amount","balance":"Balance","channel":"Channel","organization":"Organization","department":"Department","description":"Description","charges":"Charges","pricePerMonth":"Price/month","status":"Status","trialUntil":"Trial until","number":"Number","actions":"Actions"},"exportFailed":"Export failed","redirecting":"Redirecting to the payment page…","paymentFailed":"Could not create the payment","invoiceCancelled":"Invoice cancelled","invoiceCancelFailed":"Could not cancel the invoice","pdfFailed":"Could not download the PDF","minTopUp":"Minimum top-up: 100 roubles","maxTopUp":"Maximum top-up: 999,999 roubles","minAmount":"Minimum amount: 100 roubles","chooseOrg":"Choose an organization","invoiceFailed":"Could not create the invoice","invoiceCreated":"Invoice {number} created","title":"Billing","subtitle":"Manage your balance and channel subscriptions","tabs":{"balance":"Balance and subscriptions","invoices":"Invoices","history":"Transaction history"},"balance":"Balance","topUp":"Top up","invoice":"Invoice","enoughFor":"Enough for","trial":"Trial period","blocked":"Channels stopped: {count}. To bring them back you need at least {amount} on the balance.","topUpWarning":"Top up the balance so that the channels are not blocked","activeChannels":"Active channels","deptBalances":"Department balances","hide":"Hide","transactions":"Transactions","noTransactions":"No transactions","prices":"Pricing","perMonthUnit":"₽/month","free":"Free","noPrices":"Pricing is not set up","subscriptions":"Channel subscriptions","sub":{"deleted":"Deleted","blocked":"Blocked","trial":"Trial","active":"Active"},"totalPerMonth":"Total per month","totalHint":"Excluding blocked and trial ones","noSubscriptions":"No channel subscriptions","downloadPdf":"Download PDF","cancelInvoice":"Cancel the invoice","range":"{from}–{to} of {total}","noInvoices":"No invoices","expenses":"Expenses by channel","downloadCsv":"Download CSV","subtotalFor":"Subtotal for {name}:","totalForPeriod":"Total for the period:","noExpenses":"No expenses in the selected period","howCharged":"How charges are calculated","exportCsv":"Export CSV","help":{"title":"How the daily charge is calculated","billingDay":"Billing day — the day of the month on which a channel’s billing period starts. It is set automatically on the day of the first charge (after the trial ends) and does not change afterwards.","period":"The billing period runs from the billing day of one month to the billing day of the next. The number of days in the period equals the number of days in the month in which it started (March — 31, February — 28 or 29). If the month has no such date (for example, the billing day is the 31st and February has 28 days), the last day of the month is used.","rate":"The daily rate = the monthly price / the number of days in the billing period. For example, 1,750 ₽ with a 31-day period: 1,750 / 31 = 56.45 ₽.","rounding":"Because of rounding, on some days 1 kopeck more is charged (56.46 ₽ instead of 56.45 ₽). The system adjusts each charge automatically so that the total for the billing period is exactly 1,750.00 ₽."},"noOperations":"No transactions","topUpTitle":"Top up the balance","amountMin":"Amount (min. 100 ₽)","pay":"Pay","payHint":"Payment through YooKassa. The balance is topped up automatically after payment.","invoiceStatus":{"issued":"Issued","paid":"Paid","cancelled":"Cancelled"},"requestInvoice":"Request an invoice","noOrgs":"No organizations with legal details","noOrgsHint":"Fill in the legal name and INN in the “Organizations” section","monthHint":"The amount for 1 month across the department’s channels","perMonthAmount":"{amount} ₽ / month","orgWithInn":"{name} (INN {inn})","deptForBank":"Department (for bank details)","purpose":"Payment purpose (optional)","purposePlaceholder":"Information system services","inn":"INN {inn}","createInvoice":"Create","invoiceHint":"Once created, the invoice can be downloaded as a PDF","trialNote":"* New customers get a 14-day free trial on all channels","downloadPdfRu":"Download the invoice in Russian","downloadPdfEn":"Download the invoice in English"},"b24":{"probe":{"invalid_origin":"Invalid address. Format: https://portal.example.com","private_address":"The address points to an internal network — the portal must be reachable from the internet","dns_failed":"The domain was not found in DNS — check the address","unreachable":"The portal is not responding: check that it is reachable from the internet and its certificate","not_bitrix":"Something other than Bitrix24 responds at this address","ok":"The portal is reachable","failed":"The portal is unreachable"},"copy":"Copy","serverApp":"Server application","portal":"Portal: {domain}","openAppToBind":"Open the application in Bitrix24 and sign in to your Dialog Gate account to finish linking.","checkConnection":"Check the connection","connectionOk":"Connection successful","errorWith":"Error: {error}","changeSettings":"Change settings","newSecret":"Enter a new secret","widgetName":"Widget name in Bitrix24","widgetNameHint":"The name of the tabs in CRM cards and of the banner field. Empty means “Dialog Gate”. Useful for telling apart several applications on one portal.","nameSaveFailed":"Could not save the name","portalAddress":"Portal address (self-hosted version)","portalAddressHint":"Dialog Gate connects to the portal at this address. The portal must be reachable from the internet over https. The field is not needed for cloud *.bitrix24.* portals. Only the account owner can change it.","check":"Check","extraDomains":"Additional domains for display","extraDomainsHint":"Aliases that staff use to open the portal (for example, crm.company.com or http://bitrix:8080) — needed for the browser to show the application inside the portal. Separate several addresses with commas. The connection address is set separately above.","viaMarket":"Connected through Bitrix24.Market","switchToServer":"Switch to a server application","switchHint":"A server application works without the marketplace. The connector and CRM settings are kept.","switch":"Switch","back":"Back","serverSetup":"Setting up a server application","serverSetupHint":"Create a local server application under Developer resources → Other → Local application in your Bitrix24 portal.","handlerPath":"Your handler path","installPath":"Initial installation path","scopes":"Scopes: crm, imopenlines, Application embedding (placement), Telephony (telephony)","telephonyHint":"Telephony is needed for the widget in the call card — everything else works without it, but the call widget will not appear.","apiOnlyWarning":"Important: do NOT tick “Uses API only”","secretPlaceholder":"The client secret from the application settings","optional":"(optional)","savedInstall":"Settings saved. Now install the application in Bitrix24 and open it.","saveFailed":"Could not save","market":"Bitrix24.Market","recommended":"recommended","marketHint":"Install the application from the Bitrix24 marketplace — the easiest way","installFromMarket":"Install the application from Bitrix24.Market","installSteps":"Open your Bitrix24 portal, go to the Market and find “Dialog Gate”. After installing, open the application and sign in to your account.","serverHint":"Create a local server application with your own Client ID and Secret","connector":{"unknownError":"Unknown error","title":"Open lines connector","active":"Active","inactive":"Inactive","registerHint":"Register the connector to pass messages into Bitrix24 open lines","register":"Register the connector","registerError":"Registration error: {error}","loadLines":"Load lines","reRegister":"Register again","openLine":"Open line","chooseLine":"Choose a line","lineNumber":"Line #{id}","activate":"Activate","deactivate":"Deactivate","error":"Error: {error}","channels":"Channels to pass into Open Lines","channelsHint":"Empty means all channels. Choose specific ones to limit.","saved":"Saved"},"crm":{"pipeline":"Deal pipeline","defaultPipeline":"Default pipeline","pipelineNumber":"Pipeline {id}","pipelineHint":"New deals from open lines are moved to the selected pipeline.","save":"Save CRM settings","saved":"Saved"},"settings":{"deleteTitle":"Delete the integration","deleteText":"The Bitrix24 integration will be deleted. All mappings will be lost.","title":"Bitrix24","subtitle":"CRM and open lines","authorized":"Authorized","notAuthorized":"Not authorized","connection":"Connection"},"mapping":{"title":"Status mapping","loadStages":"Load Bitrix24 stages","none":"Do not map","save":"Save the mapping","configured":"The mapping is set up (statuses: {count}). Load the stages to edit it."}},"renovatio":{"connectFailed":"Could not connect","connectFailedRenovatio":"Could not connect to Renovatio","changeConnection":"Change the connection","connectedTo":"Connected to {url}.","clinicName":"Clinic: {name}","clinicsFound":"Clinics found: {count}","clinic":"Clinic","chooseClinic":"Choose a clinic","clinicFixed":"The clinic cannot be changed after creation — recreate the integration to change it.","notifyChannel":"Notification channel","optional":"(optional)","noNotifications":"No notifications","notifyChannelHint":"Notifications about new appointments are sent through this channel","afterCreate":"After creation you land in the integration settings. Be sure to choose a Dialog Gate department — without it notifications go out in the wrong time zone and may arrive at night.","connect":"Connect","connectClinic":"Connect — {name}","createFailed":"Could not create the integration","instanceUrl":"Renovatio instance URL","apiKey":"API key","apiKeyPlaceholder":"The API key from the medical system settings","checkConnection":"Check the connection","deleteTitle":"Delete the integration","deleteText":"The Renovatio integration ({name}) will be deleted.","subtitle":"Medical system for clinics","noV1":"No Renovatio v1 connections","noV1Hint":"The old version does not accept new integrations. Use Renovatio v2 — the “Go →” button in the banner above.","noChannel":"No channel selected","rulesCount":" · Rules: {count}","edit":"Edit","isActive":"The integration is active","isOff":"The integration is off","turnOff":"Turn the integration off","turnOn":"Turn the integration on","active":"Active","inactive":"Inactive","tabs":{"settings":"Settings","filters":"Filters","templates":"Templates"},"renovatioClinic":"Renovatio clinic","clinicFixedShort":"The clinic is set at creation and does not change. To change it, recreate the integration.","noChannels":"No channels available. Add a channel first.","checkConnectionShort":"Check the connection","connectionOk":"Connection successful","errorWith":"Error: {error}","department":"Dialog Gate department","departmentFixed":"The department is set once and does not change. To change it, recreate the integration.","departmentSaveFailed":"Could not save the department","departmentRequired":"A Dialog Gate department is required","departmentRequiredHint":"Without a department notifications go out in the wrong time zone and may reach the customer at night. Choose the clinic’s department now.","chooseDepartment":"Choose a department","saveDepartment":"Save the department","noDepartments":"There are no departments yet. Create a department in “Settings → Organizations” before linking the integration.","toggles":{"slotBooking":{"label":"Appointment notification","hint":"A message is sent when an appointment is created"},"confirmation":{"label":"Appointment confirmation","hint":"A reminder 24 hours before the visit"},"cancellation":{"label":"Cancellation notification","hint":"A message to the patient when an appointment is cancelled"},"rescheduled":{"label":"Reschedule notification","hint":"A message when an appointment is moved to another time"},"review":{"label":"Review request","hint":"2 hours after the visit ends"}},"notificationTypes":"Notification types","dialogStatus":"Conversation status:","dontChange":"— do not change —","webhookUrl":"Webhook URL","copy":"Copy","webhookHint":"Enter this URL in the Renovatio webhook settings","grouping":"Grouping (min)","groupingHint":"0 — send immediately, > 0 — group appointments over N minutes","saved":"Saved","dirFailed":"Could not load the reference data","cols":{"doctors":"Doctors","services":"Services","categories":"Categories","types":"Types"},"dirLoading":"Loading the reference data…","filtersHint":"Filter rules. A row is a rule (OR between rows, AND within a row). No rows means all appointments.","deleteRule":"Delete the rule","addRule":"Add a rule","saveFilters":"Save the filters","add":"Add","search":"Search…","notFound":"Nothing found","vars":{"doctor":"the doctor’s full name","date":"appointment date","time":"appointment time","clinic":"clinic name","services":"list of services","patient_name":"the patient’s name"},"templateTabs":{"messenger":"Messengers"},"templates":{"appointment_created":{"label":"Appointment notification","placeholder":"Hello, '{patient_name}! Your appointments:\n{slots:• {doctor}, {date} {time}}\n{clinic}'","hint":"'{slots:...} is a block repeated for every appointment. The rest of the text is shown once.'"},"appointment_confirmation":{"label":"Appointment confirmation (24 h before)","placeholder":"A reminder of your visit to '{doctor} on {date} at {time}. {clinic}\nSend 1 to confirm or 2 to cancel.'","hint":"Sent 24 hours before the visit. The patient replies “1” (confirm) or “2” (cancel)."},"appointment_cancelled":{"label":"Appointment cancellation notification","placeholder":"'{patient_name}, your appointment with {doctor} on {date} at {time} has been cancelled.'","hint":"Sent when an appointment is cancelled in Renovatio."},"appointment_rescheduled":{"label":"Appointment reschedule notification","placeholder":"'{patient_name}, your appointment has been moved: {doctor}, {date} at {time}. {clinic}'","hint":"Sent when an appointment is moved to another time, date or doctor."},"review_request":{"label":"Review request (2 h after the visit)","placeholder":"Thank you for visiting '{doctor}! Please rate your appointment from 1 to 5.'","hint":"Sent 2 hours after the visit ends. The patient replies with a number from 1 to 5."},"review_thank_you":{"label":"Thanks for the review (rating 4–5)","placeholder":"Thank you for your rating!","hint":"The reply for a rating of 4–5."},"review_negative_reply":{"label":"Reply to a negative review (rating 1–3)","placeholder":"Thank you for your feedback. We are very sorry the visit did not meet your expectations. We will look into it and get in touch with you.","hint":"An automatic reply to the patient for a rating of 1–3. The owner also gets an email."}},"saveTemplates":"Save the templates","v2":{"types":{"SLOT_BOOKING":"Appointment","APPOINTMENT_CONFIRMATION":"Confirmation (24 h before)","APPOINTMENT_DAY_REMINDER":"All appointments of the day (morning)","APPOINTMENT_CANCELLED":"Cancellation","APPOINTMENT_RESCHEDULED":"Reschedule","REVIEW":"Review request","REVIEW_RESPONSE_POSITIVE":"Reply to a positive review","REVIEW_RESPONSE_NEGATIVE":"Reply to a negative review","REVIEW_RESPONSE":"Reply to a review"},"vars":{"doctor":"The doctor’s full name","date":"Visit date (DD.MM.YYYY)","time":"Visit time (HH:MM)","clinic":"Clinic name","services":"Comma-separated list of services","patient_name":"The patient’s name","slots":"The block repeats for every appointment in the group (confirmation grouping, daily summary). Regular variables are available inside.","count":"The number of appointments in the grouped message","daySlots":"A line for every appointment of the day (the date is the same, so '{time} is enough)'","dayCount":"The number of appointments in the message","confirm":"A conditional block inviting a “1”/“2” reply: shown only when the summary has unconfirmed appointments; removed when the whole day is confirmed. Without the block the notification is always informational.","prev_doctor":"The doctor of the previous visit","prev_date":"Date of the previous visit (DD.MM.YYYY)","prev_time":"Time of the previous visit (HH:MM)","prev_clinic":"Clinic of the previous visit","prev_services":"Services of the previous visit","prev_patient_name":"Patient name of the previous visit"},"defaults":{"newRule":"Appointment with '{doctor} on {date} at {time}. {clinic}'","dayReminder":"'{patient_name}, your appointments today:\n{slots:• {time} — {doctor}}\n{confirm:Please confirm: 1 — I confirm, 2 — cancel}'","confirmBlock":"'{confirm:Please confirm: 1 — I confirm, 2 — cancel}'"},"tabs":{"messenger":{"label":"Messengers","hint":"Two-way messengers: WhatsApp, Telegram, VK community, MAX, Webchat. Plain text with variable substitution.","placeholder":"Appointment with '{doctor} on {date} at {time}. {clinic}'"},"vk_notify":{"label":"VK Notify","hint":"VK Notify (IMOBIS): only a template approved by IMOBIS goes here. The channel will not accept arbitrary text.","placeholder":"A template approved by IMOBIS"},"sms":{"label":"SMS","hint":"SMS gateway: short text without HTML or markup. A summary with '{slots:…} for several appointments easily exceeds one SMS segment — keep the template short.'","placeholder":"Appointment '{date} {time}. {clinic}'"}},"templateTitle":"Message template","variables":"Variables (click to insert):","prevVars":"Previous visit data (available only in reschedule templates):","dayReminderVars":"Morning summary of the day: '{slots:…} repeats for every appointment (the date is the same), {confirm:…} is a conditional “reply 1/2” block: shown only when there are unconfirmed appointments and removed when the whole day is confirmed. Without the block the summary is always informational.'","cascadeTip":"Tip: for a cascade channel fill in every tab you need. If a tab is empty, the cascade uses the text from the “Messengers” tab.","any":"Any","loading":"Loading…","toggleSubtree":"Toggle: only this category / with all subgroups","withSubgroups":"with subgroups","onlyThis":"only this","removeFromFilter":"Remove from the filter","removeItem":"Remove {name}","clearAll":"Clear all","createFailed":"Could not connect the integration","chooseClinic":"— choose a clinic —","connectTitle":"Connect Renovatio (v2)","title":"Renovatio — new version","subtitle":"Flexible notification rules: filter + channel + status + operator + template, with priorities — the first matching rule applies. You can create a separate integration for each department.","deleteText":"The integration ({name}) and all its rules will be deleted.","addMore":"Add another integration","rulesWithDepartment":"{department} · Rules: {count}","rules":"Rules: {count}","reorderFailed":"Could not reorder","saveFailed":"Could not save","needChannelStatus":"Create a channel and a status first","ruleCreateFailed":"Could not create","deleteRuleText":"The rule will be deleted.","deleteFailed":"Could not delete","rulesLoading":"Loading rules…","rulesTitle":"Notification rules","noRules":"No rules yet. Add the first one — rules are checked by priority and the first match applies.","drag":"Drag","ruleNumber":"Rule {number}","morningOffTitle":"Morning notifications are off in the integration settings — turn on the switch and set the hour, then activate the rule","activeRule":"Active","ruleDeactivated":"The rule was deactivated: morning notifications are off in the integration settings","legacyType":"⚠ Outdated type — choose again","morningOffHint":"Morning notifications are off in the integration settings — the rule cannot be activated until the switch is on and the hour is set.","f":{"type":"Type","channel":"Channel","status":"Status","operator":"Operator","template":"Template"},"choose":"— choose —","channelDeleted":"channel deleted","noAssignee":"— unassigned —","emptyTemplate":"empty — click to edit","messengersShort":"messengers","appointmentFilter":"Appointment filter","filterHint":"Several values in a group = OR. Between groups = AND. Empty = all.","brokenRule":"The channel or status was deleted — the rule does not fire.","rulesTab":"Rules","morningOffConfirmTitle":"Turn off morning notifications","morningOffConfirmText":"“All appointments of the day (morning)” rules to be deactivated: {count}. When you turn the mode back on, the rules have to be activated manually.","turnOffConfirm":"Turn off","morningOffDone":"Morning notifications are off — rules deactivated: {count}","errorShort":"error","sectionConnection":"Connection","fixedBoth":"The department and the clinic are set once. To change them, recreate the integration.","sectionBehaviour":"Behaviour","bookingGrouping":"Appointment grouping (min)","bookingGroupingHint":"Merges appointment notifications. 0 — send immediately.","confirmGrouping":"Confirmation grouping (min)","confirmGroupingHint":"A customer’s appointments within one time window get a single confirmation; the “1”/“2” reply applies to all of them. 0 — no grouping.","morning":"Morning notification on the day of the visit","morningHint":"One message with all of the customer’s appointments for the day — at the given hour in the department’s time zone. It needs an “All appointments of the day (morning)” rule on the “Rules” tab; the “reply 1/2” block is set in its template with '{confirm:…}.'","sendHour":"Sending hour","needTimezone":"A department with a time zone is required — set it in the “Connection” section.","morningDetails":"Only customers with unconfirmed appointments (those who did not answer the 24-hour confirmation, and late bookings) get the “reply 1/2” block in the morning; a fully confirmed day arrives as an informational summary. Moving the hour to a time that has already passed takes effect the same day; moving it later after sending does not send again. Turning the switch off deactivates the “All appointments of the day (morning)” rules.","spendDepth":"Spending depth (months)","spendDepthHint":"The Renovatio cloud limits an export to 31 days — the amount is calculated in windows over the last N months (1–6). The default is 1.","hideReplies":"Hide replies to notifications","hideRepliesHint":"Replies “1”/“2” (confirmation) and “1”–“5” (review) are marked as read automatically. Other customer replies stay unread.","webhookTitle":"Webhook URL for Renovatio","check":"Check","unknown":"unknown","chooseDepartment":"— choose a department —"}},"marketing":{"status":{"DRAFT":"Draft","SCHEDULED":"Scheduled","RUNNING":"Sending","PAUSED":"Paused","COMPLETED":"Completed","CANCELLED":"Cancelled","FAILED":"Failed"},"loadFailed":"Could not load channels and tags","createFailed":"Could not create the campaign","fileUploaded":"File uploaded: rows — {rows}, customers matched — {matched}","uploadFailed":"Could not upload the file","templateSaved":"Template saved","templateSaveFailed":"Could not save the template","previewFailed":"Could not build the preview","dryRunFailed":"The test run failed","scheduledToast":"Scheduled","startedToast":"Started","startFailed":"Could not start","newCampaign":"New campaign","steps":{"settings":"1. Settings","file":"2. File","template":"3. Template"},"channel":"Channel","chooseChannel":"— choose a bot channel —","name":"Campaign name (optional)","namePlaceholder":"For example: Spring sale","mode":"Mode","modeAll":"All subscribers","modeAllHint":"A template without variables. Optionally filtered by tags.","modeFile":"From an XLSX file (matched by phone)","modeFileHint":"Only to customers whose number matches. Supports variables from the columns.","tagFilter":"Audience filter by tags (optional)","noFilter":"No filter — all subscribers of the channel.","scheduleAt":"Schedule for (optional)","uploadXlsx":"Upload an XLSX file","phoneColumnHint":"A phone column is required (Phone, Телефон, Тел, Mobile, Номер).","uploadStats":"Total rows: {total} · customers matched: {matched} · skipped: {skipped}","phoneColumn":"Phone column: {column}","messageText":"Message text","templatePlaceholderFile":"Hi, '{Name}! Your code: {Discount}'","templatePlaceholderAll":"Message text for all subscribers","variables":"Variables (click to insert):","previewTitle":"Preview on the first row","refresh":"Refresh","previewEmpty":"Click “Refresh” to see the preview","next":"Next","toTemplate":"To the template","start":"Start","disabledTitle":"Marketing is off","disabledHint":"Turn on campaigns in the settings to create one.","openSettings":"Open the settings","title":"Marketing","subtitle":"Bulk campaigns through bot channels","empty":"No campaigns yet. Click “New campaign” to create the first one.","noName":"(no name)","row":"{channel} · {mode} · recipients: {total} · sent {sent}, failed {failed}, skipped {skipped}","modeFilePhone":"From a file (phone)","recipient":{"PENDING":"Pending","SENT":"Sent","FAILED":"Failed","SKIPPED":"Skipped"},"modeFileShort":"From a file","scheduledFor":" · Scheduled for {date}","pauseFailed":"Could not pause","pause":"Pause","resumeFailed":"Could not resume","resume":"Resume","cancelConfirm":"Cancel the campaign? Messages already sent stay delivered.","cancelFailed":"Could not cancel","cancelCampaign":"Cancel the campaign","deleteConfirm":"Delete the campaign permanently?","deleteFailed":"Could not delete","stat":{"total":"Total","sent":"Sent","failed":"Failed","skipped":"Skipped"},"processed":"{percent}% processed","templateTitle":"Message template","reset":"Reset","noRecipients":"No recipients","colNumber":"No.","colCustomer":"Customer","colStatus":"Status","colText":"Text / error"},"runtime":{"group":"Group","rateLimit":{"retryHours":"Retry in {hours} h {minutes} min","retryMinutes":"Retry in {minutes} min","title":"The channel’s sending limit is used up","retryTomorrow":"Retry tomorrow at 00:00 UTC"},"phone":{"empty":"Enter a phone number","length":"The number must have 11 to 15 digits","international":"Enter the number with the country code (for example, 79991234567)"},"uploadFailed":"Could not upload the file","firstContactUnsupported":"The {type} channel cannot start a conversation with a customer","newMessage":"New message","mediaMessage":"Media message","whatsappReady":"WhatsApp connected","qrNeeded":"A QR code needs to be scanned","qrNeededHint":"Click “Connect” on the WhatsApp channel","telegramReady":"Telegram connected","channelUnpaid":"The channel is stopped for non-payment","sendFailed":"Could not send the message","statusChangeFailed":"Could not change the status","b24":{"sdkFailed":"Could not load the Bitrix24 SDK","untrustedDomain":"This portal’s address is not listed in the Dialog Gate settings. Open Channels → Bitrix24, add the portal address (on-premise edition), then reinstall the app.","notConnected":"The app is not connected to Dialog Gate. Set up the integration in Channels → Bitrix24.","noData":"No Bitrix24 data — reload the app","foreignOperator":"This operator does not belong to the workspace that owns the app","wrongCredentials":"Wrong email or password"},"unknownError":"Unknown error","loginFailed":"Could not sign in","operator":"Operator","embed":{"noAccess":"No access","noAccessHint":"Sign in to the “Dialog Gate” extension (the icon on the browser toolbar), then open the chat again.","loadFailed":"Could not load the customer’s conversations","openFailed":"Could not open the conversation","wrongContext":"The widget is opened outside a supported Bitrix24 context","noPatientPhone":"Could not determine the patient’s phone number","channelsFailed":"Could not load the Dialog Gate channels"},"webchat":"Webchat","cascade":"Cascade"},"embed":{"retry":"Try again","backToList":"Back to conversations","back":"Back to the list","newConversation":"New conversation","you":"You: ","attachment":"[attachment]","callChanged":"The caller has changed","switch":"Switch","customerConversations":"Customer conversations","noCustomerConversations":"No conversations with this customer yet.","writeCustomer":"Message the customer","customer":"Customer","deal":"deal","patientConversations":"Patient conversations","noPatientConversations":"No conversations with this patient yet.","writePatient":"Message the patient","patient":"Patient","chatFailed":"Could not open the chat","chatFailedHint":"Try again. If the error repeats, send its text to support.","robot":{"title":"Send a message to the customer","subtitle":"When a deal or a lead enters the stage, the customer gets a message through the selected Dialog Gate channel.","channel":"Channel","noChannels":"No channels to send from. Create a channel in Dialog Gate.","choose":"— choose a channel —","missing":"The current channel is unavailable — choose again","inactive":" (inactive)","chooseHint":"Choose a channel — otherwise the robot will not send the message.","text":"Message text","textPlaceholder":"Hello! …","phoneHint":"The customer’s phone is taken from the deal or lead automatically. The “Phone” field in the robot is only for overriding it.","saveHint":"Changes apply immediately. For the robot to start working, click “Save” below — in Bitrix itself."},"banner":{"subtitle":"All channels in one window","open":"Open the conversation"},"gate":{"init":"Initializing…","error":"Error","retry":"Try again","openFromB24":"Open the app from your Bitrix24.","signInToContinue":"Sign in to continue","password":"Password","signIn":"Sign in","register":"Sign up","operatorsOnly":"Only operators of the workspace that owns this app can sign in.","noRegistration":"Sign-up is not available in this app — sign in as an operator of the workspace.","backToLogin":"Back to sign-in","createAccount":"Create an account","haveAccount":"Already have an account? Sign in"},"send":{"title":"Send a message","channelsFailed":"Could not load the channels","chooseChannel":"Choose a channel","messageRequired":"A message is required for this channel","limitError":"The channel’s daily limit is used up ({sent}/{limit}). Try again tomorrow.","failed":"Could not send","noChannels":"No active channels for outgoing messages.","noChannelsHint":"Connect WhatsApp, Telegram Personal, MAX Personal or SMS on the Channels page.","channel":"Channel","phone":"Phone","limitReached":"Limit reached: {sent}/{limit} today","limitUsed":"Sent {sent} of {limit} today","message":"Message","messageOptional":"Message (optional)","uploading":"Uploading the file…","submit":"Send"}},"fatal":{"title":"Something went wrong","hint":"Try again. If the error repeats, send its text to support.","retry":"Try again"},"landing":{"nav":{"features":"Features","channels":"Channels","integrations":"Integrations","pricing":"Pricing","signIn":"Sign in","start":"Get started","menu":"Menu"},"footer":{"tagline":"An omnichannel platform for managing customer conversations","product":"Product","company":"Company","contacts":"Contacts","terms":"Terms of Service","license":"License Agreement","privacy":"Privacy Policy","rights":"© {year} Dialog Gate. All rights reserved."},"cta":{"title":"Ready to start?","subtitle":"Connect your first channel in 5 minutes. 14 days free.","button":"Create a free account"},"hero":{"title":"An omnichannel platform for messengers, reviews and SMS","subtitle":"Bring messengers, SMS, reviews and email into one window. Cascade delivery, an AI bot and CRM integration.","try":"Try 14 days for free","signIn":"Sign in to your account","noCard":"No card required. Cancel at any time.","mock":{"window":"Dialog Gate — Dashboard","new":"New","inProgress":"In progress","done":"Done","n1":"Alex Peterson","n2":"Maria Evans","n3":"John Sanders","n4":"Olivia Smith","n5":"Daniel Collins","n6":"Helen Walker","n7":"Steven Newman","m1":"Hello! I’d like to know the price...","m2":"Hi, how can I arrange...","m3":"I have a question about delivery","m4":"Thanks for the info! And when...","m5":"Great, I’m placing the order","m6":"Thank you so much, got everything!","m7":"The issue is solved, thanks","t1":"2 min ago","t2":"5 min ago","t3":"15 min ago","t4":"1 hour ago","t5":"2 hours ago","o1":"Roman","o2":"Anna","yesterday":"Yesterday"}},"channels":{"groups":{"messengers":"Messengers and chats","reviews":"Reviews","notifications":"Notifications","mail":"Email"},"names":{"vk":"VK","webchat":"Web chat","avito":"Avito","twogis":"2GIS","yandex":"Yandex","prodoctorov":"ProDoctorov"},"title":"14+ channels in one window","subtitle":"Connect messengers, reviews, SMS and email — talk to customers where it suits them"},"features":{"items":{"kanban":{"title":"Kanban board","description":"Visualize your sales funnel. Drag conversations between stages and track progress."},"realtime":{"title":"Real-time sync","description":"Messages arrive instantly. See “typing” and “read” statuses in real time."},"team":{"title":"Teamwork","description":"Departments, routing of incoming conversations, transfers. Keep track of every operator’s workload."},"api":{"title":"API and webhooks","description":"Broadcast API for CRM integrations. Webhooks for events, managing conversations from external systems."},"widget":{"title":"Website widget","description":"Put a chat on your website in 5 minutes. Custom design, emoji, files, sound notifications."},"history":{"title":"History and search","description":"All correspondence with a customer in one place. Search by name or phone, filter by channel and status."},"quick":{"title":"Quick replies","description":"Message templates in groups. Drag-and-drop sorting. Reply to customers in one click."},"customers":{"title":"Customer management","description":"Customer cards with tags and comments. Created automatically from incoming messages."},"mobile":{"title":"Mobile version (PWA)","description":"Install it on your phone straight from the browser. A Telegram-style interface, dark theme, push notifications."},"stats":{"title":"Statistics and analytics","description":"Number of conversations, response time, operator workload. Filters by channel and department."}},"title":"Everything for working with customers efficiently","subtitle":"Powerful tools for support and sales teams"},"cascade":{"benefits":{"fallback":"Automatic fallback when a message is not delivered","delays":"Configurable delays between steps","stop":"Stops once the message is delivered","texts":"A separate text for each channel type","stats":"Statistics and tracking of every run"},"title":"Cascade delivery","subtitle":"If a message is not delivered in one channel, it goes to the next one automatically","sending":"Sending","after":"in {minutes} min","notDelivered":"Not delivered — moving to the next step","delivered":"Delivered! The cascade has stopped.","waiting":"Waiting","heading":"Guaranteed message delivery","text":"Set up a chain of channels for each customer. The system automatically tries to deliver the message through Telegram, then WhatsApp, VK and SMS — until the customer gets the notification."},"integrations":{"items":{"bitrix24":{"title":"Bitrix24","description":"A ready-made CRM integration","f1":"OAuth authorization","f2":"CRM contact sync","f3":"Open Channels connector","f4":"Embedded in the CRM interface"},"renovatio":{"title":"Renovatio medical system","description":"Automation for clinics","f1":"Appointment confirmation","f2":"Reminders before the visit","f3":"Collecting reviews after the visit","f4":"Cancellation and reschedule notifications"},"broadcast":{"title":"Broadcast API","description":"Connect any system","f1":"Sending messages from your CRM/ERP","f2":"Checking contacts in channels","f3":"Webhooks for events","f4":"API tokens for secure access"}},"title":"Integrations","subtitle":"Connect Dialog Gate to your CRM, medical system or any other system"},"ai":{"items":{"bot":{"title":"AI bot","description":"Intent recognition (NLU) powered by an LLM. Automatic replies, conversation routing and a self-learning mechanism."},"phone":{"title":"Phone request","description":"The AI holds a smart conversation with the customer to get their contact details. Works in every channel."},"reviews":{"title":"Review analysis","description":"Automatic classification of review topics. Spotting trends and problem areas."},"avatars":{"title":"AI avatars","description":"Unique avatars generated for operators. Automatically, when the account is created."}},"title":"AI and automation","subtitle":"Artificial intelligence takes over the routine"},"pricing":{"names":{"VK":"VK","WEBCHAT":"Web chat","AVITO":"Avito","TWOGIS_REVIEWS":"2GIS reviews","YANDEX_REVIEWS":"Yandex reviews","PRODOCTOROV_REVIEWS":"ProDoctorov"},"included":{"operators":"Unlimited operators","messages":"Unlimited messages","conversations":"Unlimited conversations","all":"All platform features","kanban":"Kanban board and statistics","api":"API and webhooks","pwa":"Mobile version (PWA)","trial":"14 days free for every channel"},"title":"Simple and transparent pricing","subtitle":"One plan — pay only for the channels you connect. No hidden fees.","planTitle":"Everything included","planSubtitle":"Full access to every feature. Pay only for channels.","from":"from 300 ₽","perChannel":"per channel a month","startFree":"Start for free","contact":"Contact us","how":"How it works: funds are charged daily at the rate of (monthly price / number of days in the month).","topUp":"Top up from 100 ₽. Pay by card or by invoice for legal entities (with a PDF generated).","tableTitle":"Prices by channel type","tableSubtitle":"The monthly cost of each connected channel","colType":"Channel type","colPrice":"Price per month","loading":"Loading prices…"},"seo":{"title":"An omnichannel platform for managing customer messages","p1":"Dialog Gate is a modern CRM for messengers that brings more than 13 customer communication channels into a single interface. The platform supports the popular messengers: Telegram (bots and personal accounts), WhatsApp, VK, MAX, as well as Email, SMS, VK Notify and an embeddable web chat for websites. There are separate channels for working with reviews on 2GIS, Yandex and ProDoctorov.","p2":"The key feature is cascade delivery: if a notification is not delivered in Telegram, the system automatically sends it to WhatsApp, then to VK and by SMS. Configurable steps and delays make sure the customer gets the message in the channel that suits them.","p3":"The LLM-based AI bot recognizes customer intents, answers common questions automatically and routes conversations to the responsible operators. A self-learning mechanism analyzes conversations and improves the quality of replies. The AI phone request holds a smart conversation to get contact details.","p4":"Ready-made integrations with Bitrix24 (OAuth, CRM sync, Open Channels) and the Renovatio medical system (appointment confirmation, reminders, review collection, cancellation and reschedule notifications). The Broadcast API lets you connect any external system — a CRM, an ERP or a medical information system.","p5":"A kanban board for managing conversations, organizations and departments with routing of incoming conversations, quick replies with templates, customer tags, statistics and analytics — all of it is available in a single platform with transparent billing. The mobile version (PWA) with a Telegram-style design lets you work from any device.","p6":"Dialog Gate suits businesses of any size, from sole proprietors to large companies. Flexible pricing by the number of channels (not operators) makes the solution cost-effective. The platform is developed by Individual Entrepreneur Roman Valeryevich Kashcheev (INN: 384402058208) and hosted on servers in Russia, which ensures compliance with Russian Federal Law No. 152-FZ on personal data. Start for free — all features are available without restrictions for the first 14 days."},"faq":{"items":{"access":{"q":"How do I get access to the platform?","a":"Access to Dialog Gate is provided right after you sign up on the website. You get a login and a password for your account. All features are available online in a web browser; no software needs to be installed."},"trial":{"q":"How does the trial period work?","a":"After signing up you get 14 days of free use for every channel you connect. No card is required. When the trial ends, you can top up the balance and keep working."},"payment":{"q":"How does payment work?","a":"You top up your account balance (from 100 ₽). Every day the cost of the active channels is charged from the balance (the monthly price divided by the number of days in the month). If the balance runs out, the channel is suspended until you top up."},"invoice":{"q":"Can I pay by invoice?","a":"Yes, legal entities can pay by invoice, with a PDF generated automatically. Online card payment through YooKassa is also available."},"operators":{"q":"How many operators can I add?","a":"The number of operators is unlimited. You pay only for channels, not for users."},"telegram":{"q":"How do I connect a Telegram bot?","a":"Create a bot with @BotFather, get the token and add it to Dialog Gate. Connecting takes 2 minutes."},"api":{"q":"Is there an API?","a":"Yes, Dialog Gate provides a REST API (Broadcast API) for integration with your systems — a CRM, a medical information system or an ERP. Sending messages, checking contacts, managing conversations, webhooks for events."},"cascade":{"q":"What is cascade delivery?","a":"Cascade delivery is the automatic sending of messages along a chain of channels. If a message is not delivered in Telegram, it goes to WhatsApp, then to VK, then by SMS. You set up the steps and delays, and the system does the rest."},"crm":{"q":"Which CRM integrations are available?","a":"A ready-made integration with Bitrix24 (OAuth, CRM sync, Open Channels). For any other CRM there is the Broadcast API with webhooks. There is also an integration with the Renovatio medical information system for clinics."},"mobile":{"q":"Is there a mobile app?","a":"Dialog Gate works as a PWA — install it on your phone’s home screen straight from the browser. The mobile interface is Telegram-style, with a dark theme and push notifications."},"ai":{"q":"How does the AI bot work?","a":"The LLM-based AI bot recognizes customer intents, answers common questions automatically and routes conversations to the responsible operators. A self-learning mechanism analyzes conversations and improves the quality of replies."},"reviews":{"q":"Can I work with reviews?","a":"Yes, Dialog Gate supports 2GIS, Yandex and ProDoctorov. Reply to reviews from a single interface, analyze the rating, response speed and topics (AI), and compare branches."}},"title":"Frequently asked questions","subtitle":"Click a question to see the answer"},"schema":{"legalName":"Individual Entrepreneur Roman Valeryevich Kashcheev","organizationDescription":"An omnichannel platform for managing customer messages from Telegram, WhatsApp, VK, MAX, email, SMS and web chat. Cascade delivery, an AI bot, review analytics, integrations with Bitrix24 and medical information systems.","softwareDescription":"An omnichannel platform for managing customer messages from Telegram, WhatsApp, VK, MAX, email, SMS, web chat and review platforms. Cascade delivery, an AI bot, integration with Bitrix24 and the Renovatio medical information system.","street":"ul. Norilskaya, 36, apt. 25","city":"Krasnoyarsk","region":"Krasnoyarsk Krai","features":{"omnichannel":"Omnichannel support (13+ channels)","cascade":"Cascade message delivery","aiBot":"AI bot with intent recognition","kanban":"Kanban board for managing conversations","reviews":"Review analytics (2GIS, Yandex, ProDoctorov)","bitrix24":"Bitrix24 integration","renovatio":"Renovatio medical information system integration","broadcast":"Broadcast API for external systems","pwa":"Mobile version (PWA)","operators":"Unlimited operators","departments":"Organizations and departments with routing","quickReplies":"Quick replies and templates","push":"Web Push notifications"}}},"meta":{"title":"Dialog Gate — an omnichannel platform for Telegram, WhatsApp, VK and MAX","description":"Manage customer messages from Telegram, WhatsApp, VK, MAX, email and web chat in a single interface. A CRM for messengers with a kanban board, an API and automation. 14 days free.","keywords":"omnichannel platform, crm for messengers, telegram helpdesk, whatsapp crm, conversation management, kanban for support, multichannel support","ogDescription":"Manage customer messages from Telegram, WhatsApp, VK, MAX, email and web chat in a single interface. A CRM for messengers. 14 days free.","twitterDescription":"Manage customer messages from Telegram, WhatsApp, VK, MAX, email and web chat in a single interface.","ogAlt":"Dialog Gate — an omnichannel platform","publisher":"Individual Entrepreneur Roman Valeryevich Kashcheev"},"contacts":{"metaTitle":"Contacts and company details - Dialog Gate","metaDescription":"Get in touch with us. Company details of the sole proprietor behind Dialog Gate","back":"← Back to the home page","title":"Contacts and company details","subtitle":"Get in touch with us in any way that suits you","contactInfo":"Contact information","email":"Email","allQuestions":"For any questions","phone":"Phone","hours":"Mon–Fri: 10:00–19:00 Krasnoyarsk time (UTC+7)","legalAddress":"Registered address","address":"36 Norilskaya St., apt. 25,

Krasnoyarsk, Krasnoyarsk Krai,

660115, Russia","links":"Useful links","terms":"Terms of Service","termsHint":"Terms of using the service","signIn":"Sign in","signInHint":"For registered users","signUp":"Sign up","signUpHint":"Start using Dialog Gate","requisites":"Company details","fullName":"Full name","ownerName":"Individual Entrepreneur

Roman Valeryevich Kashcheev","inn":"INN (taxpayer number)","ogrnip":"OGRNIP (registration number)","bank":"Bank details","account":"Settlement account","bankName":"Bank","bankValue":"Central Branch of VTB Bank (PJSC)","corrAccount":"Correspondent account","bik":"BIK (bank code)","questions":"Still have questions?","writeUs":"Write to us at admin@dialoggate.ru or call +7 (913) 507-99-04","replyTime":"We reply within 1 business day"},"legal":{"back":"← Back to the home page","translationNotice":"This is a translation provided for convenience. In case of any discrepancy, the Russian version prevails."}},"children":["$","$L11",null,{"children":["$","$L9",null,{"parallelRouterKey":"children","segmentPath":["children"],"error":"$undefined","errorStyles":"$undefined","errorScripts":"$undefined","template":["$","$La",null,{}],"templateStyles":"$undefined","templateScripts":"$undefined","notFound":[["$","title",null,{"children":"404: This page could not be found."}],["$","div",null,{"style":{"fontFamily":"system-ui,\"Segoe UI\",Roboto,Helvetica,Arial,sans-serif,\"Apple Color Emoji\",\"Segoe UI Emoji\"","height":"100vh","textAlign":"center","display":"flex","flexDirection":"column","alignItems":"center","justifyContent":"center"},"children":["$","div",null,{"children":[["$","style",null,{"dangerouslySetInnerHTML":{"__html":"body{color:#000;background:#fff;margin:0}.next-error-h1{border-right:1px solid rgba(0,0,0,.3)}@media (prefers-color-scheme:dark){body{color:#fff;background:#000}.next-error-h1{border-right:1px solid rgba(255,255,255,.3)}}"}}],["$","h1",null,{"className":"next-error-h1","style":{"display":"inline-block","margin":"0 20px 0 0","padding":"0 23px 0 0","fontSize":24,"fontWeight":500,"verticalAlign":"top","lineHeight":"49px"},"children":"404"}],["$","div",null,{"style":{"display":"inline-block"},"children":["$","h2",null,{"style":{"fontSize":14,"fontWeight":400,"lineHeight":"49px","margin":0},"children":"This page could not be found."}]}]]}]}]],"notFoundStyles":[]}]}]}]}]]}]