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Dialog Gate
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An omnichannel platform for messengers, reviews and SMS

Bring messengers, SMS, reviews and email into one window. Cascade delivery, an AI bot and CRM integration.

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Dialog Gate — Dashboard
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3
Alex Peterson

Hello! I’d like to know the price...

2 min ago
Maria Evans

Hi, how can I arrange...

5 min ago
John Sanders

I have a question about delivery

15 min ago

In progress

2
Olivia Smith

Thanks for the info! And when...

1 hour agoRoman
Daniel Collins

Great, I’m placing the order

2 hours agoAnna

Done

2
Helen Walker

Thank you so much, got everything!

Yesterday
Steven Newman

The issue is solved, thanks

Yesterday

14+ channels in one window

Connect messengers, reviews, SMS and email — talk to customers where it suits them

Messengers and chats

Telegram Bot

Telegram Personal

WhatsApp

VK

MAX

MAX Personal

Web chat

Avito

Reviews

2GIS

Yandex

ProDoctorov

Notifications

SMS

VK Notify

Email

Email

Everything for working with customers efficiently

Powerful tools for support and sales teams

Kanban board

Visualize your sales funnel. Drag conversations between stages and track progress.

Real-time sync

Messages arrive instantly. See “typing” and “read” statuses in real time.

Teamwork

Departments, routing of incoming conversations, transfers. Keep track of every operator’s workload.

API and webhooks

Broadcast API for CRM integrations. Webhooks for events, managing conversations from external systems.

Website widget

Put a chat on your website in 5 minutes. Custom design, emoji, files, sound notifications.

History and search

All correspondence with a customer in one place. Search by name or phone, filter by channel and status.

Quick replies

Message templates in groups. Drag-and-drop sorting. Reply to customers in one click.

Customer management

Customer cards with tags and comments. Created automatically from incoming messages.

Mobile version (PWA)

Install it on your phone straight from the browser. A Telegram-style interface, dark theme, push notifications.

Statistics and analytics

Number of conversations, response time, operator workload. Filters by channel and department.

Cascade delivery

If a message is not delivered in one channel, it goes to the next one automatically

TelegramSending

Not delivered — moving to the next step

WhatsAppin 5 min

Delivered! The cascade has stopped.

VKin 10 min

Waiting

SMSin 15 min

Waiting

Guaranteed message delivery

Set up a chain of channels for each customer. The system automatically tries to deliver the message through Telegram, then WhatsApp, VK and SMS — until the customer gets the notification.

  • Automatic fallback when a message is not delivered
  • Configurable delays between steps
  • Stops once the message is delivered
  • A separate text for each channel type
  • Statistics and tracking of every run

Integrations

Connect Dialog Gate to your CRM, medical system or any other system

Bitrix24

A ready-made CRM integration

  • OAuth authorization
  • CRM contact sync
  • Open Channels connector
  • Embedded in the CRM interface

Renovatio medical system

Automation for clinics

  • Appointment confirmation
  • Reminders before the visit
  • Collecting reviews after the visit
  • Cancellation and reschedule notifications

Broadcast API

Connect any system

  • Sending messages from your CRM/ERP
  • Checking contacts in channels
  • Webhooks for events
  • API tokens for secure access

AI and automation

Artificial intelligence takes over the routine

AI bot

Intent recognition (NLU) powered by an LLM. Automatic replies, conversation routing and a self-learning mechanism.

Phone request

The AI holds a smart conversation with the customer to get their contact details. Works in every channel.

Review analysis

Automatic classification of review topics. Spotting trends and problem areas.

AI avatars

Unique avatars generated for operators. Automatically, when the account is created.

Simple and transparent pricing

One plan — pay only for the channels you connect. No hidden fees.

Everything included

Full access to every feature. Pay only for channels.

from 300 ₽per channel a month
Unlimited operators
Unlimited messages
Unlimited conversations
All platform features
Kanban board and statistics
API and webhooks
Mobile version (PWA)
14 days free for every channel
Start for freeContact us

How it works: funds are charged daily at the rate of (monthly price / number of days in the month).

Top up from 100 ₽. Pay by card or by invoice for legal entities (with a PDF generated).

Prices by channel type

The monthly cost of each connected channel

Channel typePrice per month
SMS (sms.ru)
700 ₽
Telegram Bot
750 ₽
Telegram Personal
1,750 ₽
WhatsApp
1,750 ₽
VK
750 ₽
MAX
1,000 ₽
MAX Personal
1,750 ₽
Web chat
0 ₽
Avito
1,250 ₽
2
2GIS reviews
450 ₽
Yandex reviews
450 ₽
ProDoctorov
450 ₽
SMS
700 ₽
VK Notify
700 ₽
Email (IMAP/SMTP)
0 ₽

Frequently asked questions

Click a question to see the answer

Access to Dialog Gate is provided right after you sign up on the website. You get a login and a password for your account. All features are available online in a web browser; no software needs to be installed.

After signing up you get 14 days of free use for every channel you connect. No card is required. When the trial ends, you can top up the balance and keep working.

You top up your account balance (from 100 ₽). Every day the cost of the active channels is charged from the balance (the monthly price divided by the number of days in the month). If the balance runs out, the channel is suspended until you top up.

Yes, legal entities can pay by invoice, with a PDF generated automatically. Online card payment through YooKassa is also available.

The number of operators is unlimited. You pay only for channels, not for users.

Create a bot with @BotFather, get the token and add it to Dialog Gate. Connecting takes 2 minutes.

Yes, Dialog Gate provides a REST API (Broadcast API) for integration with your systems — a CRM, a medical information system or an ERP. Sending messages, checking contacts, managing conversations, webhooks for events.

Cascade delivery is the automatic sending of messages along a chain of channels. If a message is not delivered in Telegram, it goes to WhatsApp, then to VK, then by SMS. You set up the steps and delays, and the system does the rest.

A ready-made integration with Bitrix24 (OAuth, CRM sync, Open Channels). For any other CRM there is the Broadcast API with webhooks. There is also an integration with the Renovatio medical information system for clinics.

Dialog Gate works as a PWA — install it on your phone’s home screen straight from the browser. The mobile interface is Telegram-style, with a dark theme and push notifications.

The LLM-based AI bot recognizes customer intents, answers common questions automatically and routes conversations to the responsible operators. A self-learning mechanism analyzes conversations and improves the quality of replies.

Yes, Dialog Gate supports 2GIS, Yandex and ProDoctorov. Reply to reviews from a single interface, analyze the rating, response speed and topics (AI), and compare branches.

Ready to start?

Connect your first channel in 5 minutes. 14 days free.

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An omnichannel platform for managing customer messages

Dialog Gate is a modern CRM for messengers that brings more than 13 customer communication channels into a single interface. The platform supports the popular messengers: Telegram (bots and personal accounts), WhatsApp, VK, MAX, as well as Email, SMS, VK Notify and an embeddable web chat for websites. There are separate channels for working with reviews on 2GIS, Yandex and ProDoctorov.

The key feature is cascade delivery: if a notification is not delivered in Telegram, the system automatically sends it to WhatsApp, then to VK and by SMS. Configurable steps and delays make sure the customer gets the message in the channel that suits them.

The LLM-based AI bot recognizes customer intents, answers common questions automatically and routes conversations to the responsible operators. A self-learning mechanism analyzes conversations and improves the quality of replies. The AI phone request holds a smart conversation to get contact details.

Ready-made integrations with Bitrix24 (OAuth, CRM sync, Open Channels) and the Renovatio medical system (appointment confirmation, reminders, review collection, cancellation and reschedule notifications). The Broadcast API lets you connect any external system — a CRM, an ERP or a medical information system.

A kanban board for managing conversations, organizations and departments with routing of incoming conversations, quick replies with templates, customer tags, statistics and analytics — all of it is available in a single platform with transparent billing. The mobile version (PWA) with a Telegram-style design lets you work from any device.

Dialog Gate suits businesses of any size, from sole proprietors to large companies. Flexible pricing by the number of channels (not operators) makes the solution cost-effective. The platform is developed by Individual Entrepreneur Roman Valeryevich Kashcheev (INN: 384402058208) and hosted on servers in Russia, which ensures compliance with Russian Federal Law No. 152-FZ on personal data. Start for free — all features are available without restrictions for the first 14 days.